Recieved great customer service from Beatsons. Emailed in a query recieved a quick (next day) email response and then dealt with the order over the phone. It was all delivered the following day. I've used Beatsons before and I will again.
The goods which I ordered were delivered timeously and although I wasn't home to receive the delivery, the person who did found the delivery driver very helpful and friendly. I would definitely buy from Beatsons in the future.
Recently ordered a load of topsoil for the garden - easy online ordering and was delivered exactly when promised. Soil looks excellent quality and we're happy to recommend Beatsons to anyone. Will definitely use the company again.
Yes really simple quick efficient service good prices with quick delivery would recommend
Megan was extremley helpful with all my questions and responded very quickly to live chat and e-mails. Delighted that orderer arrived in 3 buisiness days and that was to Canada. Excellent service and will order on-line from this conpany again.
My telephone order was placed swiftly and pleasantly with a very helpful opperator, the goods were dispatched and arrived on time and complete. Could not fault your service, I look forward to ordering from Beatsons again.
I used Beatsons for the first time recently to purchase a stainless steel sink - very impressed with the service, my order was dealt with promptly; I called to enquire about an additional accessory I wanted to go with the sink which was not on the web - this was sourced promptly and I was kept up to date by email.
Did exactly what they said from the beginning .Phoned me back within ten minutes as they said they would with technical information. Advised on delivery via email and my goods arrived on the day they said it would. First Class Service all the way! Well done .
Looked to buy a tap from them for my kitchen refit, and got the email confirming order from the website. Then a personally written (not some machine) email to confirm that the tap was suitable only for high pressure systems. I have low pressure so asked can I not use it, as the manufacturer description said it ok for either. So they personally checked with the manufacturer of the tap and told me it would not really be suitable and without hesitation gave me a full refund. You can't get better service than that! Amazing. Will deal with again for sure.
Excellent service especially when I had to ring to query delivery date. Couldn't do enough to try to get order to me on time. Also answered a design query with a prompt return phone call. I was on a tight schedule and they actually delivered 1 day early although they did not have the sink in stock when I rang which was only 2 working days before delivery.
Phoned on the morning of day of delivery to confirm an estimated time of delivery. I was told it would be in the afternoon, which was fine, and they would phone me when they were on the way. I also mentioned that I would like my delivery up my driveway, was told 'no problem'. I phoned again at 16.20, as i had not had any communication with anyone. I was told it was on its way. Which was fine.
The the delivery was made later ( I think approx half 5). I asked the driver if he could put my delivery up the driveway. He became very defensive, at my request, and explained why he couldn't. Although not happy , I could understood why. I didn't witness this, but there was spit outside my front door afterwards, and on leaving took 3 photos, which my son witnessed. I was not happy with the attitude of the driver, especially as I had accepted his explanation of not being able to put it up the driveway. I don't know what his problem was other that he was in a rush, as I was his last delivery. Overall, there seemed to be a lack of communcation. I won't be using Beatsons again.
One final word I will say though, is that Chloe gave me very good service when ordering.
I would definately recommend Beatsons to anyone looking for a sink. I contacted several companies but Beatsons came across as friendly and helpful and provided me with the sink that I was looking for in quick time and at a good price.
1st order-I asked for a 32 mm escutcheon, they sent 38mm
2nd order-I asked for a 32 mm escutcheon, and pointed out the error on the first order, yet again they sent a 38mm one. No reply yet to my email complaint
Iwoyld reccomend this company to anyone who wants great service and delivery of building materials
From start to finish the company was brilliant the driver lifted the two bags over the fence and put them exactly where i wanted them really helpful and cheerful guy will be putting in an other order soon as i need more stones my neighbours all admired them they are beautiful stones and really nice colour
I have not yet used the heater.
5 bulk bags of gravel and lots of shiplap fencing delivered on sat. only £15 for delivery and more flexibility than wickes and b and q, I much prefer a local company and its fortunate their prices were more attractive than competitors. gravel was also properly graded
Excellent service and great support but sometimes deliveries are not the quickest.
What a fantastic company i found whilst browsing internet for garden material's. How lucky was i to come across ""BEATSON'S DIRECT""WHAT RANGE OF MATERIAL'S THEY HAVE,FANTASTIC!!!! I PLACED ORDER FOR DECORATIVE STONES, NO PROB,S, THEN IT CAME TO ORDERING HEAVY DUTY SLAB'S FOR SHED BASE. BEING FROM THE OLD SCHOOL, AND ""NOT""CLUED UP ON MEASURING IN METRES ETC, THE GIRL AT BEATSON'S OBVIOUSLY REALISED I HAD ORDERED WRONG SIZE SLAB'S, E-MAILED ME,BROUGHT THIS TO MY ATTENTION, AND THANK'S TO HER I WAS ABLE TO RE-ORDER CORRECT SIZE, MANY THANK'S AGAIN CHLOE. DELIVERY WAS BY A VERY NICE GENTLEMAN, WHO VERY PROFESSIONALLY HOISTED ALL MY ORDER RIGHT INTO MY DRIVEWAY, HE WAS VERY POLITE AND HELPFUL. A GREAT SERVICE FROM START TO FINISH, AND WILL DEFINATELY BE SHOPPING WITH ""BEATSON;S DIRECT"" AGAIN. THANK-YOU FOR YOUR OUTSTANDING SERVICE. !!FRANCES FROM GLASGOW!!
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