Disappointing stock control, but very good customer service.
Review by confirmed purchaser
I ordered a bed online, but was then told by email that it was out of stock. I was given options to reorder or refund and a very prompt follow up email. I selected a second bed, from the list of available, but a second email arrived saying it was out of stock as well. Having said that the email correspondence form customer service was very quick, polite and apologetic. I was offered additional credit for the inconvenience, although I did not take then up on this. The bed I eventually selected was cheaper than the original and the excess payment that I made was refunded almost instantly. I would definitely use this company again and happy to recommend to friends.