The website is great, the product I received was very well packed and of good quality. When I registered I received a confirmation email immediately, same when I placed the order. The problem was that the next thing I knew was that I got a call - at work - from the courier saying he was waiting for me outside my house! They do a great 1 day delivery service, but they don't keep you posted, which is a real shame as their automated email system seems to be working very well. Emails telling you what stage your order is at and when they will deliver would make me buy again. In the end the courier just drop the huge box on my front door - thankfully I live in a flat and it's reasonably secure, but the total breakdown of communication once you placed the order is not on
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With regards to delivery, we offer a FREE Next day delivery service and do do this we use delievry companies such as TNT, XDP, Tuffnells to name a few. This is because they have the logistics in place to offer next day delivery. I will pass these comments onto our couriers in helping improving our service however my courier drivers do not carry mobile phones.
You should have also received emails, and an order dispatch email with the tracking details on and courier contact details. I have checked our system and this was sent. If you did not receive this, this may have gone into your spam depending on your email settings!
If you have any further questions or issues please contact us 0844 357 0428.