Bed SOS reviews

Bed SOS reviews

Good
8.2
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
221 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Had its ups and down points

I had a problem with the delivery of my bed....it was surpose to come on a Friday, however it didn't and not being able to get hold of anyone till Monday worried me. When I did get my delivery I only received half the bed....I got the other half the next day and £30 back. When it came to putting my bed together it was hard work. The manufacturer of the bed didn't give me all of the screws....and some of the holes made was hard to get the screws in however by this point I just want to get the bed up and a pr
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Let down by courier

Everything was as expected, email confirmation etc but we were disappointed that the bed arrived after 6pm on the delivery day - and only when we phoned were we told that this was going to be the case. Infact, it arrived nearer to 7 than 6. I had made a special journey to help to assemble the bed but as it was so late I wasn't able to do this.No apology from courier who was more concerned about getting off as he was 'paid per delivery'. A shame, as otherwise a great service at good prices.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service, excellent bed.

The site was easy to navigate & delivery was very fast, with a time for delivery given. The bed was easy to assemble, but is sturdy & looks really good.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very lovely bed. Issues with the screws

Very nice bed indeed. Had some problems such as wrong screws. In the end they sent more ( also wrong) but we could cut down. Very fast delivery. Beds Sos were magnificent right from the word go. I would certainly buy from them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent product and service

Bed was delivered on time, easy to put together. Lovely quality. Would definitely recommend :-)
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Superb quality and fantastic customer service-totally recommend

We ordered a bed and mattress and were so pleased that we were able to specify the delivery date (working full time, this can be an issue) . The items were delivered early on the delivery date by a very good courier company. Whilst putting the bed together we noticed that one batch of the bed slats were of a poor quality which was noticeable and affected the quality and overall satisfaction of the bed. We called Bed SOS and spoke to Eleanor who dealt with the issue promptly. We received a phone call the next day asking us to email them photographs of the slats which we did. Within 20 minutes we had received an email from Eleanor confirming that the bed slats would be delivered the next day. Without failure, they arrived the next day. Fantastic products and excellent customer services. Would definitely recommend.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick and hassle free

Easy to order. Free next day delivery was handy and came within a delivery window. Seems to be very good value compared to a high street bed store I visited
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good but delayed

My order was delayed for 3 days. It was very unexpected as website clearly stated that it is 1 day delivery. Communication with seller team is absolutely spot on and they have explained why this happened. If not for a fact that it took this long to deliver it would be 5 star. Quality of a product is very good and as stated previously communication is excellent. Guys keep it going but please change your delivery couriers so they can live u to the expectations. :)
bedsos.co.uk

Reply from bedsos.co.uk

Hi Dominik,

Thanks for your review,

As you were aware as per emails with myself we offer FREE next day delivery. Unfortunately with your order there seemed to be an internal error with the courier hence taking 3 days to arrive as you were aware. Even though this was out of our control it reflects on our business so we have issued a part refund back to your for the inconvenience.

Any further questions or issues please contact us.

Thanks
Danny
BED SOS
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very bad

I was expecting to get the bedframe installed and I got part with no instructions how to do the assembly.
bedsos.co.uk

Reply from bedsos.co.uk

Hi Ana,

Thanks for the review. This is the first contact we have had from you about the matter.

All our beds come flat pack and should have the instructions in which are in the box from manufacturer. We are official UK stockists of Birlea beds so if the instructions were missing you should have called and we could have emailed these across.

Any issues please contact us on 0844 357 0428

Thanks
Danny
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Bed SOS sell very reasonably priceds beds, they dispatch quickly and have good customer service.

Bed SOS are very competivley priced, they were really helpful and dispatched the bed I ordered really quickly. Thier customer service is great, they answer emails almost immeadiatly none of this we will respond in 24 hours rubbish really refreshing in this day and age. However on this occassion the delivery company they use really let them down, they we rubbish never pre phoned as promised, so arrived when no one around lost part of the order which turned up a couple of days later. BedSOS were really helpful at every stage, if they change thier delivery company would not hesitate to order from them again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent sevice and very quick delivery was a pleaure buying from

Cheapest on the internet by far and quality the same .paid for in the afternoon and arrived next morning all in all a excellent trader
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good product - Swift service - but...

The website is great, the product I received was very well packed and of good quality. When I registered I received a confirmation email immediately, same when I placed the order.
The problem was that the next thing I knew was that I got a call - at work - from the courier saying he was waiting for me outside my house!
They do a great 1 day delivery service, but they don't keep you posted, which is a real shame as their automated email system seems to be working very well.
Emails telling you what stage your order is at and when they will deliver would make me buy again.
In the end the courier just drop the huge box on my front door - thankfully I live in a flat and it's reasonably secure, but the total breakdown of communication once you placed the order is not on
bedsos.co.uk

Reply from bedsos.co.uk

Hi Nadia,

Thanks for your review and constructive comments.

I am glad you like the products you purchased.

With regards to delivery, we offer a FREE Next day delivery service and do do this we use delievry companies such as TNT, XDP, Tuffnells to name a few. This is because they have the logistics in place to offer next day delivery. I will pass these comments onto our couriers in helping improving our service however my courier drivers do not carry mobile phones.

You should have also received emails, and an order dispatch email with the tracking details on and courier contact details. I have checked our system and this was sent. If you did not receive this, this may have gone into your spam depending on your email settings!

If you have any further questions or issues please contact us 0844 357 0428.

Thanks
Danny
BED SOS
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Rude

Dealing with this company left me speechless. Ordered beds 2 double beds online for next day delivery. Company phoned later to say beds not available. £15 discount if I chose alternative. Spoke to a very pleasant lady. All fine. Very inconveniently, My partner travelled 45 mins to the delvery address and waited in all the next day. No sign of beds by 5pm so I rang company. Spoke to Danny who explained that they had missed cut off time for delivery and had tried to let me know. I had no calls on my mobile and no e mail about this which I explained to him. He just kept saying' what do you want me to do about it' over and over again. Then he hung up on me!! I have never been spoken to like that by a company . When i returned to my home address there was a message on home phone but i had not used that number at all when speaking to the company and Danny assured me they had been trying hard to contact me. The beds arrived fine the next day delivered by a different company.
bedsos.co.uk

Reply from bedsos.co.uk

Hi Julie,

Thanks for your email and reviews. We apologize for any issues with your order.

When you initially placed the order and when we when to process the order we discovered our stock sheet was wrong, hence calling you up and advising this. An alternative bed was arranged at a discount with you due to this inconvenience. As mentioned this was arranged through Eleanor and as this was around 4pm she would try and get the bed out that day. She immediately called the warehouse and advised them to dispatch your delivery, however we had already had our collection from our couriers. She then immediately called you back, however there was no answer. I believe she tried both numbers to advise you this. She also tried the contact numbers on the morning and had no luck in contacting you to advise you in the matter.

I do apologise about this miss-understanding as our next day cut off is 1pm and due to the initial issue we tried to get the bed out on a next day despite being 4pm however we were unable to do so. Hence trying to call you immediately.

I do apologize about any issues you feel about my call and apologize for any miss understanding.

Yes to offer next day delivery we use couriers such as Tuffnells, XDP and other national couriers.

Any further questions please let us know and I apologize for any miss-understanding.

Thanks
Danny
BED SOS
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

excellent quality bed and fast delivery

easy to assemble and well made
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Can't fault the product, service and price.

Great product, great price,and great service. When I had a problem with a missing piece of the bed it was resolved very quickly and efficiently. The staff were most apologetic and very helpful. Next bed purchase will definately use BedSos.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent Service.

Excellent communication and quick next day delivery. Asked for estimated time of arrival and was given 3 hours time slot. Will definitely recommend.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

ELLENOIR????HOPE I HAVE SPELT THIS CORRECTLY

From the moment I phoned to order my bed I was spoken to by ellenoir ?
in the most fantastic manner. I am 72 yrs old and this was my first on-line
order to be, but I did telephone in the end.
As for my BRENNINGTON DOUBLE BED. it is fantastic. Exactly what I envisaged and wanted. I put this up all on my own and the instructions were fully explainable and correct. The bed is suitable for my needs and length of years required.
I feel it would not be suitable if you are obese.
There was one slight problem, but not due to the company, a channel on
one of the legs was slightly bent inwards and would not slide onto the frame.
This was either due to the manufacturing or could have got squashed during
transit. I had to wait for a couple of days and my son came and put a small block
of wood along the channel and tapped it, at either end to widen it.
It then fitted perfectly, Not a problem at all. I will shop here again at some stage,
and fully recommend all customer services. .
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent customer service by bed sos especially Danny!!

Very quick delivery as other companies stated 2 weeks and I received my item within 6 days (including the weekend)!
Item was slightly damaged on arrival and Danny replied promptly to my e-mail showing the damage! I was offered several options to resolve the issue and decided to receive a partial refund!
Excellent customer service by bed sos although I did not rate the delivery company, xpd, they were a day late with delivery and only sent one man instead of two!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Brill Price, Excellent Delivery & Great value Beds!

I ordered a King Size Bed with Mattress for just short of £300, which was way cheaper than any of the retail bed shops I had visited previously that day and as soon as I saw the price for the bed frame and the mattress I chose to order it there and then. There was little difficulty in ordering the bed as it was straight forward and I even got to pick a day when the bed would arrive, convenient as I work 5 days a week as well as the occasional weekend. I can't say a bad word about Bed SOS from payment to delivery. The delivery was excellent (Although I know they use an independent dispatcher), the bed had arrived by 9.30am the Friday morning and the delivery driver helped me take the whole thing up to my house. Fast, efficient and extremely good value for money!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Next day delivery???

I still have not received the item I ordered a week ago even if it was supposed to be a next day delivery... Bed SOS should change their courier! TNT are not reliable AT ALL and incapable of delivering furniture!
bedsos.co.uk

Reply from bedsos.co.uk

Hi Alessia,

Thanks for your review and thoughts.

After speaking to the logistics department they have explained that TNT attempted delivery, however the property was not accessible with the TNT van due to height restrictions at the delivery address.

As you are aware a redelivery has been arranged for Saturday 7th September in which TNT have stated the delivery will be delivered on a smaller.

We apologise for any inconvenience and we were only aware of the failed delivery when you contacted us.

Any further questions or problems please contact us on 0844 357 0428.

Thanks
BED SOS

bedsos.co.uk Details

About Bed SOS

Bed SOS is the UK’s leading supplier of beds and mattresses. All our beds and mattresses are in stock in the UK so we can offer free next working day delivery unlike our competitors. We stock cheap beds, leather beds, faux leather beds, metal beds, bunk beds, wooden beds, storage beds, children beds, single beds, small double beds, double beds, king size beds, super king size beds, sprung mattresses, memory foam mattresses and much more. We offer free next working day delivery to UK mainland only. All beds and mattresses sold via Bed SOS comply with UK Safety regulations and are covered with the relevant manufacturer’s warranty. As well as our extensive product range and unbelievable customer service skills Bed SOS will not be beaten on price and we will match any price for the same product. For further information please visit us at www.bedsos.co.uk

Visit Bed SOS

Contact information

Call us on: 0844 357 0428
We live here: 51 Coniscliffe Road
DL3 7EN Darlington
United Kingdom

Category

Bed SOS is ranked 61 out of 109 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.