Bed was easy to put together and as advertised, mattress is comfy. Delivery was quick and communication from BedSOS was excellent. However, the delivery company used (third party; Tuffnells) did not take anything past the front door and left me on my own to carry a king size mattress and 3 very heavy boxes up 3 narrow flights of stairs. It was effectively left in the street to stay until a friend was willing/able to help me carry it up the stairs.
Received the bed today - the mattress even though not in place yet seems firm so thats good. However we had issues while attempting to put the screws into one side of the foot end of the bed. The screws that the sides hook over, on one of the sides wont fit into the bracket properly - one side is fine though and they are all the correct screws.
Ordered bed one day delivered the next!!
Very good price - I couldn't find it cheaper anywhere else on the Internet.
The "Alderley" bed frame looks great in my spare room and looks far more expensive than it actually was.
I have marked it down one star as its not the highest quality but still better than expected for the price I paid.
I would highly recommend both Bed SOS and the bed frame.
Really excited when I bought the Brooklyn Bed frame, the fabric one, but on arrival I noticed that the headboard is not sturdy at all, the fabric looks cheap and the welding in the metal frame is not done straight. I had to force the screws on one side in order to use the bed...
I did expect a more sturdy bed for this amount..
My order got lost but when I rang them they didn't fob me off with the normal excuses, when they say they will ring you back they will. They sorted out my order and got it to me straight away I would recommend them to anybody first class service.
In terms of price, ordering, and prompt delivery I could not fault this company.
Unfortunately they did not make it clear that they only deliver to your front door.
I am disabled and had expected two men in a van to arrive and take my mattress upstairs.
I was shocked to see only one man, who was even smaller than me.
He just about got the mattress into my hallway with my assistance - something I should not have done with my disability.
And there it has rested for the last few days while I find someone who can carry it upstairs - probably at additional cost.
In the meantime I have had to continue sleeping on a blow-up bed.
I ordered a Birlea Lynx wardrobe and chest of drawers via Bed SOS for delivery during a week when I was on leave from work. The products arrived on time although the driver (TNT) seemed miffed that no one was available to help him carry them in. When I opened and inspected the packages later I noted that one piece of the wardrobe was broken - the top corner was completely snapped off. I rang Bed SOS and Danny was really helpful and sent a new piece which was delivered two days later (luckily my mother was at home at could take the delivery for me). However, when I came to build it that after the replacement piece had arrived I realised that there were ten pieces missing, and that I had several surplus bits. Again, Danny arranged for new parts to be sent, but this time TNT were useless and took 3 days to deliver (that's 3 days of not being able to leave the house). However, I got these pieces home and found that two of them were broken. My dad tried to fix them so I could at least build something, but we then discovered that one of the main side panels had the holes for the shelf and hinges drilled in the wrong place - 2 inches too low, and another piece was about 2 inches too tall and stuck out at the top so the top piece wouldn't fit on. I have to say though, BedSOS did give me refund for the wardrobe eventually, but the quality of the Birlea furniture is poor - either that or they seriously need to review their packaging and shipping procedures. Not BedSOS's fault, as they are only the retailer but can't help thinking they should be more careful what they sell as it reflects badly on them. Birlea chest of drawers was fine btw, arrived correclty and not damaged, built easily and is fair for the price - have to say though, Birlea's instructions for building not as clear as other well known flat packed furniture manufacturers.
Really impressed with service from Bedsos, very easy to place order and member of staff was able to help with the queries I had. Easy to arrange delivery, bed arrived on time and really impressed with quality, would definitely recommend and use again in the future. Thank you
I have no complaints about the quality of the bed i received or the delivery time scale, both excellent. What i do have a problem with is the ' Free Delivery' heading on the website but finding because i live in Scotland, i have to pay £10.
They were courteous and everything was sussed out they took contact number in case of any probes and actually delivered a day earlier than planned with courier whose details were given prior to shipment amazed to find that amount of attention to detail .... Cheers guys!
if you ever need a bed i would recommend bed sos delivery very quick
and good quality bed just as it looks on photo
I ordered a bed quite late Tuesday night the item was with the courier to be delivered on thursday. Unfortunately they were unable to deliver until Friday - no fault of Bedsos.The bed was for my son and he is "Well pleased"
The Alderley black bed frame and mattress arrived just over 24 hours after ordering and was well packaged. Straightforward to assemble, and we are very pleased with the final product. It is well made and looks just right in our early Edwardian bedroom.
I did a lot of research before deciding to order our new beds from Bed SOS. The reviews here (and their responses, where necessary) helped me decide they were the company to go with. I wasn't wrong. The whole transaction was smooth and professional, from my original phone call with several questions, to the friendly and helpful delivery driver. I won't hesitate to recommend Bed SOS to my friends and family.
To be fair I was maybe a little dubious initially but I called placed an order over the phone with a very friendly and helpful lady, confirmation of order was sent to me in minutes , I was then contacted again to inform Me of delivery... delivery was actually a little earlier than anticipated the following day which in my opinion was great as had scheduled for a day off .... can't fault the service, price or timescales would definitely use again
I was so surprised how quick delivery was after having problems with a large retailer who made us wait for four weeks for a bed only to then tell us it was out of stock!
Bedsos had the bed we wanted at a very competitive price. So glad we found them!
SOME OF THE WOOD WAS BASHED AND STILL BOXED AND SENT TO THE CUSTOMER. THE PRE-MADE HOLES WERE IN THE INCORRECT PLACES, THUS HAD TO DRILL NEW HOLES TO ASSEMBLE THE BED.
POOR QUALITY AND WOULD NOT RECOMMEND TO OTHERS OR BUY WITH THIS COMPANY AGAIN.
I was searching the internet for some 3 ft bed frames for my children and decided on the City Block black metal frame design. I'd seen them advertised on various websites, prices ranging from £80 to £140. Bed SOS were offering the bed frames at £84.00. My sole choice for going with Bed SOS was purely on price and they were offering free delivery with next day option. As I needed the frames rather quickly this was perfect. The online order experience was easy to understand and the day before delivery I received an email to say that the bed frames had been dispatched and to phone the couriers to arrange a delivery window for the following day. The number I had to call was a free phone number (always a good thing). The call was answered quickly, arrangements made and my bed frames arrived Tuesday afternoon. I have no complaints and would recommend Bed SOS to anyone. Excellent service
Rosemary (Rosebud) Ilford, Essex
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