Reply from Bedworld Direct
[DATE]
[REPLY]
- Reviews (2)
bedworlddirect.co.uk
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- Marion Mayger
- London, GB
- 4 Reviews
No Problems at all
Received my bed on time, and the guy carried the boxes upstairs for me (although most couriers wont these days !) which was a welcome bonus. Excellent service from start to finish so no problems for me at all.
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bedworlddirect.co.uk
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- Hernando Moncaleano
- London, GB
- 1 Review
Avoid this website Really poor customer service and haven't delivered the mattress after more than a motnh
Avoid this website--- I order a mattress with a site delivery promise of two to three weeks over a month ago and I haven't received; when I call them they are unresponsive and haven't even sent an email to update the delivery status. I am wondering if I ever see the mattress
Reply from bedworlddirect.co.uk
We apologise for the lack of communication, however in regards to your order we stated 2-3 weeks delivery on your purchase as this is what our supplier states and usually adhere to, unfortunately the supplier could not meet this delivery lead time due to extensive orders; therfore it has taken longer than expected. We did state that this mattress would be sent out on a 2 man delivery who quote 3-5 working days from despatch, due to the size of mattress.
The Mattress was despatched on 12/07/12, the customer was called up this morning to confirm that delivery would be made today on a PM slot.
We are sorry for the inconvenience caused, however the supplier stated that the mattress would arrive within 2-3 weeks and this has not been the case and it has taken them 4 weeks to get the item to us, we do understand that this is not your concern but this is a reason as to why the item has been delayed, we have made every effort to get the item to you as our customer as soon as possible.
We will take your comments onboard, and understand that a customer needs to be updated to the progress of an order throughout the whole process, once again we apologise for the inconvenience caused.
Kind Regards
Bedworld Direct
The Mattress was despatched on 12/07/12, the customer was called up this morning to confirm that delivery would be made today on a PM slot.
We are sorry for the inconvenience caused, however the supplier stated that the mattress would arrive within 2-3 weeks and this has not been the case and it has taken them 4 weeks to get the item to us, we do understand that this is not your concern but this is a reason as to why the item has been delayed, we have made every effort to get the item to you as our customer as soon as possible.
We will take your comments onboard, and understand that a customer needs to be updated to the progress of an order throughout the whole process, once again we apologise for the inconvenience caused.
Kind Regards
Bedworld Direct
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