Bedworld Direct reviews

Bedworld Direct reviews

Good
7.0
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
3 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No frills service but excellent value for money

Ordered a bed from Bedworld Direct on the Friday evening, at a cost of £210 with free delivery. The same bed is on sale in several other bed stores at around £380.

Upon completion of my order, I wasn't given a delivery date, I emailed customer services and was given an estimate of 2-3 working days. I work full time and would have preferred a confirmed delivery date. I emailed a couple more times requesting advance notice of delivery but these went unanswered which I was disappointed at, as I had to simply guess what day it would arrive and arrange annual accordingly.

As promised, the bed was dispatched on Monday morning and arrived on Wednesday afternoon. The driver phoned when he arrived and kindly waited for someone to arrive to let him in.

The bed itself was good quality for the money, some of the holes for the screws were slightly out of line andthe slats could have been of better quality but that's a gripe with the manufacturer rather than the retailer.

Overall, I got the bed for a good price and if you were given either a confirmed delivery date or advance notice (£35 charge for failed delivery) I would have absolutely no cause for complaint. For a saving of £170 I can't grumble!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No Problems at all

Received my bed on time, and the guy carried the boxes upstairs for me (although most couriers wont these days !) which was a welcome bonus. Excellent service from start to finish so no problems for me at all.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid this website Really poor customer service and haven't delivered the mattress after more than a motnh

Avoid this website--- I order a mattress with a site delivery promise of two to three weeks over a month ago and I haven't received; when I call them they are unresponsive and haven't even sent an email to update the delivery status. I am wondering if I ever see the mattress
bedworlddirect.co.uk

Reply from bedworlddirect.co.uk

We apologise for the lack of communication, however in regards to your order we stated 2-3 weeks delivery on your purchase as this is what our supplier states and usually adhere to, unfortunately the supplier could not meet this delivery lead time due to extensive orders; therfore it has taken longer than expected. We did state that this mattress would be sent out on a 2 man delivery who quote 3-5 working days from despatch, due to the size of mattress.

The Mattress was despatched on 12/07/12, the customer was called up this morning to confirm that delivery would be made today on a PM slot.

We are sorry for the inconvenience caused, however the supplier stated that the mattress would arrive within 2-3 weeks and this has not been the case and it has taken them 4 weeks to get the item to us, we do understand that this is not your concern but this is a reason as to why the item has been delayed, we have made every effort to get the item to you as our customer as soon as possible.

We will take your comments onboard, and understand that a customer needs to be updated to the progress of an order throughout the whole process, once again we apologise for the inconvenience caused.

Kind Regards
Bedworld Direct

bedworlddirect.co.uk Details

About this company

Visit Bedworld Direct

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.