I can't praise Bellabarista enough. I have bought all my coffee equipment from them, and each time, it arrives before expectations, beautifully packed, and in good order. The advice and then the performance of the items is great, and the range of accessories, consumables on the site is immense. I particularly like all the resources, reviews and on-line advice.
This is my first (and will not be my last) purchase from Bella Barista. A very easy to use site which is refreshingly uncluttered. The Rok presso coffee maker I purchased arrived on the next working day after my order, exactly as hoped. The packaging was excellent (double boxed) and the product was in perfect condition.
This standard of service is what good e-tailing is all about.
Thank you Bella Barista.
If you are in the market for a good coffee machine, this is the place to go. There knowledge is great, the choice is great and the customer service you get is fantastic. These are the people to use for your coffee machines and coffee.
Bought a Rocket R58. Arrived when they said it would. Packaged well (weighed a tonne!). Couldn't get it working. Called Bella Barista and they sorted it out in one phone call. Don't use distilled water!
I definitely recommend them.
The product arrived very well packaged and in perfect condition. This purchase would have been perfect, but I did suffer a customer services fail: A day after purchasing and expecting to received the product, the order was unexplainably cancelled. I consequently called Bella Barista, they said the relevant person to speak to was busy and they'd call me back later. They didn't. On my account, I noticed I had an option to 'reorder', after clicking this my order was shipped and delivered as expected.
While disappointing and it definitely ruined the experience, it did feel like an anomaly and will likely give these guys another chance. But not recommending yet...
We found Bell Barista at the Good Food Show and our long search for a coffee machine was finally over .The service was second to none the staff were fantastic made us a coffee to sample ,fully explained and showed us how to operate the machine and all in all our experience with them was great .Have been making coffee for the family for a week with very good results .After sales service brilliant Jordan was at the end of a phone when I needed some advise ..Cappuccino cups ordered and arrived next day , Thank you .
The staff at Bella Barista spend time assessing your needs before recommending a suitable product. They demonstrate their enthusiasm and knowledge of coffee and are wiling to share this with you. Lastly the products that they sell are, although expensive, good value for money.
I needed to replace our ageing/failing Neff bean to cup machine and had always wondered about getting a proper machine. I live near enough to visit BB, so having read around their website I called in to meet Claudette who gave me an excellent hour of her time and experience. We discussed the Quickmill Verona/Eureka Mignon option. I then researched and read reviews for a couple of weeks whilst on holiday.
Upon return I decided the best way forward was to put my trust in Claudette and the team at BB so I spent a couple of hours with her again, coming away with the above mentioned package and some proper cups, beans etc.
All is successfully installed and I am now converting my basic knowledge into some proper experience. I am confident Claudettes recommended package gives me the right machines for the job - the rest is down to me and the beans.
I am very happy that Claudette and all at BB will be totally supportive should I have any issues - their commitment is obvious.
Many thanks on the faultless service, packing and support. My new Quickmill Verona and Mazzer mini-e were packed extremely well and sent quickly to Norway. Purchasing advice was very informative and helpfull, and the after-sales service has also been excellent.
I almost had a heart-attack when the PID went out on the first Saturday after receiving the machine, but Claudette answered my email quickly (even though they don't seem to be open on a Saturday) and solved the problem immediately (low water float switch had become stuck down).
They know & understand coffee.Sell quality products and try to sell the product that suits your needs not the one with the highest price tag.They have time for their customers with help and advice on hand.A very pleasant shopping experience,I will be a long term customer.
Ordered a gene roaster from bella barista along with some coffee to roast. The guy on the phone was really friendly and packed my order fast to get it out on time for next day. I wouldn't hesitate to recommend them to anyone and I will be placing another order soon.
I would highly recommend using Bella Barista ... they were very helpful in our purchase of a Rocket Coffee Machine and Eureka Grinder. Their email contact during the transition was brilliant and we received our order quickly. They also rang us to ensure that we were buying the correct products and showed us where we could make a saving,
Very good service overall. A suggestion on at the checkout is that it should have an option to pay via credit or debit card (currently via barely security which is confusing)
I tried to pay via credit card but got rejected so I ended up changed to PayPal
Although I couldn't find the necessary part on your web site, a quick conversation with Jordan identified it immediately. Dispatch was excellent with p&p charges less than the actual postal cost. Not a very profitable transaction for you but a great way to secure customer loyalty and I do feel a new grinder purchase coming on....
l have been researching coffee grinders for a while but still had a couple of questions about my shortlisted grinders. A quick email brought a knowledgeable response and enabled me to make my choice. The ordering process was easy and quick. l paid for next day delivery which was only a couple of pounds extra and my order arrived next day as promised. It was carefully packed and double boxed so there was no damage. I love my new grinder. 10 out of 10 guys ! Well done
Making a visit to the actual showroom was very useful indeed, even if it did mean driving to Wellingborough.! The hands-on experience, and a walk through the various machines that were set up there, made my search for the most suitable twin-boiler machine for me much easier. I am delighted by the Verona, my final choice, which worked right off, straight out of the box when I got it home, after it was set up for me at the shop. The grinder was also a good buy. You don't need to be a judge (or barrister!) to pass a verdict on Bella Barista. It's a win all round.
I wasn't expecting the delivery to be so wonderfully quick, in fact the next day and since DPD was used I was given plenty of warning, a one hour delivery slot and I could have changed the delivery with great ease. So, all in all, a great shopping experience.
I ordered the Gene Cafe roaster. I mistakenly ordered the 230V version and didn't realise, but Bella Barista phoned to check if that was the model I really wanted and changed it to the 240V version no problem. They also included 1kg of green beans to et me started. I will use them again.
If you need something to do with coffee try these guys, excellent product list and fast delivery, plus you receive an hour time slot for delivery so no waiting in all day for a parcel that might not come.
My second purchase of bulk green coffee beans from Bella Barista. Great service and beans, 2 day UPS delivery to France. People that know what they are talking about...
What more can I say when everything is just perfect?
I can say: Thank you:-)
I was getting my green beans from a competitor of Bella Barista but they seem to have lost the plot. I was frustrated that they couldn't be bothered to answer an email from me. I did a search for an alternative on the web and came up with Bella Barista. They have a great website - easy to navigate. More importantly they have a wide selection of green beans. I opened an account (very easy to do) and placed a small order for three kilos of beans. I got an acknowledgement within seconds and the next day received an email that the order had been shipped. Their courier provided detailed tracking and the package arrived today - just as advertised. The order was well packed and I have already roasted up my first batch in preparation for tomorrow's first cup. It is a pleasure to deal with a company that truly offers excellent products and services. I suspect that they really enjoy what they do. I am a bit of a coffee geek and my only suggestion to Bella Barista is to provide more information about the specific beans on offer ... dates of harvest and any other details available. They do provide some but more is always better. All in all, Bella Barista is a great company and I will be regular customer.
I was in touch with Claudette a few times during the process and also after the purchase and received excellent advice.
Furthermore, the delivery was quick, packaging great and Bella barista included a very useful manual which they wrote themselves. Top marks all around and I am a very happy espresso drinker!
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