Bought a Thompson video camera costing £1000 from the store in Norwich, very good salesman went through how it works and was not pushy at all. The camera was not great, would not work at all in the evening??? Fine during natural light, but useless at night under tungsten.
I bared with it and then it developed a fault. I returned it to the store and they were accomodating. They would let me know when it was repaired. Then I had a strange letter sent to me basically stating that it had been tampered with and that they were not going to repair it. The warranty was null and void. I argued the case and even sent ample evidence of the fault to them after meticulous research to prove the tamper theory was otherwise. (I am an electronics engineer, the fault they described -tampering in their words is actually quite common on camcorders!)
I got absolutely no where. And what was worst I never got the faulty camera back. I was minus a camera albeit faulty and they 'stolen' £1000 off me!!! I kid you not. It makes you wonder if they have pulled this stunt on other customers before??? When something goes faulty accuse the customer of tampering with it to get out of the warranty repair.
Bennets is a DISGRACE. I should have just literally THROWN the money down the nearest drain-or better give it to a local charity!
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