Berryheadhotel reviewed by

6 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Dreadful dining experience - never again!

We had a family lunch in the "a la carte" restaurant one day in August. It was obvious that the Hotel was busy that day - however, our booking was made last minute, so the Hotel must have known they would be busy elsewhere, but still accepted the booking.
Busy though they were, we were the only people in the restaurant - there was no atmosphere and we were plagued by flies throughout the meal. Our drinks arrived quickly, and our orders were taken quickly - then we waited about 25 minutes for our starters, sat with dirty plates for some time, then waited another 25 minutes for our main courses, sat with dirty plates for some time, then waited a further 20 minutes for our desserts. We were there for just over 3 hours, far longer than we expected, and by the time the desserts arrived some of our group had already left. The food was not only late, but utterly un-inspiring, nothing special about it at all.
On a good note, our waiter was pleasant and polite when he was with us - but it was obvious he was working elsewhere in the hotel as he would disappear for a long time in between servings - and twice we had to walk in to the kitchen to get someone's attention!
Knowing we were the only people in the restaurant - and knowing that most of the staff were busy outside and in the bar with wedding guests and lunch time visitors, I am surprised that the Hotel didn't offer to set us up somewhere in the bar area so that we could be looked after better.
All-in-all, this was a memorable experience for the wrong reasons, and I will not be visiting the hotel again.
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