My initial enquiry was dealt with in a friendly, helpful manner. The product arrived the next day and, even though it was refurbished, it was in good condition. The product arrived well packaged with all necessary cables and wires.
Would have no problem using this company again.
I ordered a phone which arrived but was fault. I spoke with Paul Dennis who immediately sorted a replacement part and was extremely helpful. Unfortunately, the phone I ordered was the wrong one, so had to re order and arrange for a refund. Again Paul Dennis was again extremely helpful in recommending the correct phone required and organising the paperwork for the return.
I can't fault the service I was given and would certainly use Best4Systems again and will recommend them to my colleagues.
Customer service 5*, however delivery took 3 week's due to stock shortages.
Can't really complain about anything. I picked standard delivery and it arrived next day. Only thing is that I bought a headset that required an additional cable to link it to the amplifier. Whilst this may have been somewhere in the information it wasn't immediately clear so I had to order the additional cables the next day (which were again delivered very quickly).
Once contact is made the service provided is excellent!
I placed an order online. The website messed it up a bit. I called and spoke to someone who said that she would call me back. She did. It was all cleared up. The whole process took ten minutes and my goods were delivered the following day. Brilliant!
I order for a particular headset, which was out of stock, I was given the option of getting a higher version at the same period or a slightly lower version with a refund, all these was done within 24hrs, and I was able to get my headset with the time i require it.
I am impressed!
Placing the order was very easy, there was a slight problem with stock being unavailable but this was quickly sorted out by a very helpful girl called <private data removed>, who was obviously on top of her job, good staff make a good business.
I would recommend them to anyone.
The product details said "The Plantronics Polaris P181N DuoPro NC is available in convertible, over-the-head, over-the-ear and now behind-the-head models" this was with the over-the-ear model picture attached. When the product came it was in an old box, dusty and appeared to have a broken piece. I originally thought a piece was missing because it did not have an over-the-ear piece with it. However, I phoned the company and spoke to our Accounts Manager and he explained that that model does not come with an over-the-ear piece, I accepted this but the details were definitely not clear. He was very helpful with helping me choose an appropriate model though. In future, I think I will just phone the company rather than use the website.
I wanted an item that was difficult to find and this was one of the few sites that specifically displayed it in stock on their product page. In 2013, you'd expect stock-taking technology to be reasonably up to date with real inventory levels.
But no. A few days after the item was due to be delivered, I received an e-mail saying the product was discontinued. Not only that, but I could purchase another one for, of course, more money. Not only that, but my credit card had already been charged for the purchase that didn't happen!
At the moment the website has been updated. I am still waiting for the refund. A quick refund is the only honourable thing best4systems can do now. Let's wait and see. "I'll be back."
Placed order online and within 5 minutes had been called to say the item I wanted was not available and given details of other items that were. Both online & telephone order process quick and simple. Paid for pre 10 delivery and item was with me by 9am the next morning (ordered mid afternoon). Fantastic service, prompt delivery - would happily use again.
after looking for new phones for our company, we stubbled upon this website.
Can't find anyone round that can beat the prices that we paid and for just a standard £10 delivery charge, it is well worth buying from here.
Our order was processed and delivered withing 24hours of ordering.
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