I ordered a water butt. I got a pair of taps and ? relevant plumbing materials.
I telephoned customer service who could not fathom what I was talking about and needed pictures to understand. I sent a photo email which was deleted without being read, that's what the email to me said. I sent another one. I have emailed again (To break the silence) and asked for my water butt.
Alas....nothing, and presumably a plumber somewhere is waiting to finish his installation,but I have his stuff.
i ordered 4 p.v panels....they turned up the next day! i was fairly impressed with that .then a few days later made another order that was sent first class post,THAT arrived next day..absolutely brilliant company that go out of their way to help you.5 star
I ordered (online) a semi flexible solar panel and controller for my camper van. After five days nothing arrived so I phoned. Obviously an oversight somewhere and the order arrived next day by special delivery. I am an electrical engineer and I was surprised when I read the instruction booklet for the controller. it was written for a positively earthed battery system. In Europe in general we use Negative earth. If people followed the instructions they would connect to positive battery terminal to earth with dramatic consequences! If they ignore the instructions entirely and just connect the wires where logic says they should go, the all is OK. BUT people could get injured if they follow the instructions!!
Spent a long time researching the product I needed and found this seller informative and they had what I wanted and the buying process was painless and received the goods in good time.
as written above
If I was rating just the shop, then I would have given them 4 or 5 stars. Good prices, freephone customer services. HOWEVER, they only use one courier, DX. They are uncontactable and give delivery times as 8am - 6pm. Not great. Mine arrived about lunchtime. Unfortunately the boxes I had ordered were on a very large wooden pallet. The courier whacked them down on the drive, dragged the pallet across my lawn gouging a lump out of it, refused to let me check the delivery (he had smashed one of the boxes - pieces were strewn along the drive) and left me with my drive blocked by a wooden pallet. He left quickly, driving over my next door neighbour's lawn leaving big tyre marks. PLEASE take note bestECOshop! I would say that bestECOshop did send out a replacement quickly for the broken item.
BestECOshop are really helpful and knowledgeable when I purchased a 100 watt solar panel for my campervan. The panel itself is very well made, lightweight, and compact. I will be using the shop again for some LED lighting in the future.
The goods were ordered on a Friday afternoon. I did not expect to see them for the best part of a week as I live in what the more southern inhabitants of these islands describe as " Scottish Highlands" . To my surprise and delight they arrived first thing on Tuesday morning. A most impressive service!
The goods were well packed and arrived unharmed and worked without any problems. An excellent service was provided and I would have no hesitation in using their services again and recommending them to any prospective customers.
bestECOshop was the only place we could find a 250 litre water butt, and the price was amazing, with a free stand. It arrived in a couple of days - not going to need another water butt in the near future, but I'll certainly check them out for other things. Excellent service, I definitely recommend this company.
I ordered a pack of Thermafleece from bestECOshop because it was offered at a good price with the option of free delivery. I placed my order late on a Monday evening. The e-mail confirmation that I received advised me that I would receive an e-mail when the goods were despatched and that this would contain a reference that would allow me to track my order. I was told to expect delivery in 2-3 days. I expected that the pack would arrive by the weekend.
Friday came but I had received neither the e-mail nor the goods.
I looked at the Contacts page on the website which advised me to either write a letter and send it by snail-mail or to phone. There was no e-mail option. I decided to phone.
My call was answered by an automated system. I pressed the appropriate key and waited. And waited. And waited. After about 20 minutes of listening to music I decided to try again later. This I did, this time was a little different - after 20 minutes I lost connection. Still later I tried for a third time but again got no reply.
So I tried sending an e-mail in reply to the e-mail that confirmed my order. I wasn't in a desperate hurry but I knew that the package would be bulky and wanted to be at home when it arrived.
On Tuesday (a week after I had placed the order) I got a phone call from someone in Penrith. He told me that the local delivery service here were wanting to return my order to him because they were unable to deliver it to me. He asked me to phone the local deliver company to arrange delivery. I phoned them straight away and arranged for it to to be delivered on the following day. Just before I closed the call I asked them to confirm my address. They had been trying to deliver to number 5. But we live at 53.
To summarise, here are some questions that I suggest bestECOshop should look into:.
1. why not include an e-mail address on the Contacts page?
2. why didn't any of my phone calls get answered?
3. why didn't I receive the promised e-mail when the goods were despatched?
4. why did the local delivery service have the wrong address?
Having said all that, the ThermaFleece is great and bestECOshop's price is excellent. Had it not been for the confusion over my address it would have been delivered on time and I would have little cause for complaint. I like what I see on the rest of the site an will almost certainly use them again.
I paid extra for following day delivery by the 4pm deadline. Waited in all day. It did'nt arrive. It arrived a day late. I moaned to the delivery man but he could'nt understand my english language having come from a foreign land!! Never mind, all installed and working. Good product. Well pleased.
I purchased a 100w solar panel kit for our motor home.
The free delivery came with the specified time and we were kept informed of the delivery schedule.
I have just installed the solar panel. A fairly simple operation. It is just important to remember to do the calculations to avoid potential voltage drop on a 12v system, and then use the correct size cable from the battery to the controller.
At 8.00 am on a partially sunny day in early August the 100w panel was pumping out 2.1 amps @ 14.5v. Assuming approximately 12 hours of charge at this rate then this panel will have been able to provide 25 amps of charge for a 115 amp hour battery. More than the daily usage when we are out and about with the motorhome parked up on site.
The fixing kit is substantial and looks good on the roof. If this larger panel kit works as well as my portable 13w suitcase solar panel we will be pleased. No more fussing about charging the battery when the motorhome is not in use, and one less thing to put away before we move off when we are out an about.
We have just had a better re-cycling service started by our council, and I wanted a small kitchen caddy to re-cycle all those vegetable peelings etc. that usually end up in the waste bin.
I had searched the local shops and even one of the big national stores that are known for their plastic products but had no luck - but this store had exactly what I wanted (5 litre size) sits on the worktop perfectly!
Order was easy and delivered quickly but recycle bin was quite scratched and the lid had been secured with cheap parcel tape that is very difficult to remove, still can't get some if it off - masking tape would be kinder and easier to remove and not leave sticky residue .
Very impressed with the whole buying process. Ordered one day delivered the next as promised and all for a megre £1.99 delivery charge. More than happy with the purchase and will gladly revisit the website for future purchases. All we need now is the sun!!!!
I am a beginner when it comes to solar power so I was really pleased how well this project went.
This solar panel kit including 80W panel, controller and adjustable mounting brackets arrived next day and I had it all installed on my garden "log cabin" in a matter of hours.
The controller was straightforward to wire up and clearly marked with two connections for the panel feed, two connection for the battery and two connections for the 12V load.
Being blessed with two sunny days the battery charged up steadily and the controller indicators made it easy to keep track of when it was charging. The load consists of three 20W, 12V lights at present. Works perfectly!
Dropped a star because the kit did not include the waterproof double-cable entry IP66 box as shown in the picture on the web-site.
Received a broken product. Got nowhere dealing with the company by email. Totally useless. Will not deal with them again in either of their businesses I know about.
Finally got somewhere when I phoned them.
I was looking for a PV solar panel for a caravan and was told by friends that a 100W one would cost in the region of £250 so I decided to shop around and found that my friends were right and the solar panels I could see were all £200+, I was just about to admit defeat when I found bestECOshop.com. There was a 100W on there for £109, as I ordered it, I was a bit nervous thinking maybe it wouldn't arrive or it wouldn't work but low and behold it arrived and really fast too. I've been impressed with the service so far, I've just got to install the panel now!
Just not enough instructions or enough kit provided to get it going, and no advice about this either..
Ordered in the afternoon, arrived the following morning-free delivery.
Panel and solar regulator function well, the only minor negative was the 10 metres of cable supplied was 1/2 a metre short, however this did not present a problem.
The Solar regulator documentation states- 2 year warranty.
The Solar panel had no documentation, so warranty period is therefore unknown.
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