I have used Bestpets for some years now and have always found their telephone people very helpful when I wanted further information on a product, as also their pharmacy department, so if you want competitive prices and good after sales care as well I would thoroughly recommend using Bestpets.
I have been a customer since 2009, but after waiting 10 days for my order only to be told it must be lost so instead of resending the item they refunded me. I had to go onto another site and place a new order. I will not be using their services anymore. very poor customer service.
My first order with them was brilliant. I had a prescription item so had to send my vet prescription to them by post yet my order was delivered within a week so I was singing their praises. However I have been using them for over a year now for my repeat prescription as it was cheaper than my vets, but delivery of my past few orders have been 1.5 - 2 weeks. Even having to chase them up. Was told on one order 'they were awaiting stock of a pet coat' despite my telling them I needed the prescription item asap they still did not post until all my items were in stock & could be sent together. Now my latest order placed early Monday morning has still not been posted despite them already holding my repeat prescription on my account. It's now Thursday, my cat only has only enough pills for today & tomorrow so it looks like I am going to have to go to the vets and pay extra now so not happy!
I have been using bestpet for almost two years ordering my diabetic dogs dry and wet food , on a monthly to six weeks basis. I placed my usual order on Monday when it had not arrived by Friday I rang and spoke to a young man that argued that a 3-5 day delivery was not late as five days makes it the following Monday I thought the fifth day of the week was Friday! And now the food has arrived damaged ! the tins badly damaged on ten! Now I'm trying to get a refund or replacement ! Don't use this company your custom means nothing to them I really dissapointed and won't recommend them or use them again!
I advise using Bestpet.co.uk as the prices are a lot, lot cheaper than a normal Vets prices. The orders are dispatched very quickly and arrive quickly too. The website is very secure and there is a good range of products. As I say, a lot cheaper than Vets and once you use Bestpet, you won't want to use any one else!! I have been using them for at least 8 years, and have never had a problem with the service that they supply, and have referred them to a number of friends, and they have followed my example. All in all, an excellent company to deal with.
I bought some items, read the information very carefully. there was an offer - I asked my husband to read it too, he agreed it was a good offer, so we ordered. the offer was misleading and I didn't get the discount that I was expecting. I contacted them and explained I felt it was misleading as without the expected discount, it wasn't that good a deal. Although only a small amount, they wouldn't accept responsibility for the poorly worded promo - wouldn't offer a refund of said amount - even though I was a new customer and wouldn't offer a discount code for any future purchase - so I felt the customer service was poor and I wouldn't use them or recommend them
I have been so allergic recently to my 6 yr old long haired pusscat. My eyes were sore and my lips felt very dry. I have always had to groom her every day and have been using a silicone brush bought at the vets and also a bristle brush. The fur got every where and her winter coat was amazingly thick. When the Furminator (large) arrived it was so easy to use. The cat liked it immediately. It removed masses of fur in a very controlled way. My cat is now sleek and loves her new shiny coat. My allergic reaction to her fur has almost disappeared. I am soooo pleased with this product.