I have now used Best Pet several times and have always been very pleased with the speed of delivery of my orders, which have always been correctly fulfilled. I can, without any hesitation, recommend this company.
I have used Bestpet several times and have received a very good service each time. There is a wide product range on offer and the staff are very helpful and friendly. Downside is the website has errors on it do have had to call to place a booking and recently I have purchased zylkene and calmex elsewhere due to lower prices. Otherwise I would have bought them from bestpet again. The calmec was nit only cheaper but also arrived less than 48 ,hours later by courier and I was given a one hour delivery slot. It was free delivery do maybe bestpet could look at offering the same.
Thanks for answering the phone - Quickly and politely
Thanks for a well packed product.
Thanks for your speedy delivery
Always pleased to see a special offer!
It took almost 3 weeks to get my cat food delivered. Given it is a prescription diet which means I can't get it in a normal shop it is just not good enough. The pet starves before you receive your order.
s Burge found this review useful
I have used BestPet a few times now with no problems Ordered online and received within a few days at a great price! With my last order I tried a different brand and to cut a long story short i was sent the correct dosage for my smaller dog (in original packaging) but incorrect dosage for my larger dog (not in original packaging). I immediately spotted the mistake and emailed BestPet but when i didnt receive a reply within a few days, called to be told I had made the mistake not them! What followed were a series of phonecalls, a photo to prove my claim and then returning the items. Mistakes happen but we found most of the phone operators to be extremely rude and were told by one that we were wrong as vets dont make mistakes! We did receive the correct items eventually but no phonecall (as promised) email or even a note. This experience has really put me off BestPet.
Good; prices very competative, certainly much cheaper than local vet.
-delivery efficient and orders complete on time
bad; ordering via quidco does not always generate cashback. Could be a quidco problem but a disappointment anyway
Hi Harry the old but not doodery golden retriever, thank you for suppling me with my rimaldyl meds much cheaper than the vets service is always quick I usually get my meds within 5 days of ordering so keep up the good work woof woof
Service was excellent, but the price of 24 tins of Hills CD cat food has increased by over 33% in the last month from £22 to £30 which is ridiculous. I have since moved to viovet.
We are often let down because your supplier doesn't deliver the live reptile food on time, and we have been asking for two weeks for a heat bulb. The staff are always very apologetic and as helpful as possible under the circumstances.
The product range is really good and best of all the prices are very competitve. I would not go anywhere else for my pet medication, its convenient and so far very trustworthy way of purchasing.
I need specialist food for one of my dogs as she has health issues and this company supplies it. Their website is easy to negotiate and delivery is not only fast but also free. I would have not have any hesitation in recommending BestPet.
Whenever I order from BestPet I can always be confident that the items ordered will be delivered quickly and correctly. The prices are good and the service is excellent, what more can you ask. so pleased that I found their website.
I've been buying Royal Canin Weight Control food (by the ton it seems!!) since
one of my Cavalier Spaniels was diagnosed as being diabetic. I found BestPet
on-line and as my dogs are "best pets" I thought I would give them a whirl.
Never a problem, always delivered on time. Friendly voice on the other end of the
phone. Cheaper than most, what more can you ask for??
I had to find specific food for my cats condition I found it easily on the website and the email and txts to let you know when the food is coming are great especially the one that gives u an hour window of when its gonna be delivered as I worry I'm going to run out of food!
The prices are so much cheaper than the vets. I always buy my worming tablets and flea treatments for both the cat and dogs. Have a look and compare - its brill. They also despatch your goods really quickly. I,m so glad i found this site-it has saved me pounds.
The Hills ZD ultra this time contained fluid I have never experienced before.
Was it stored outside appropriate temperature range?
Having said this the service supplied by BestPet is always efficient.
Excellent product. Frontline wasn'y working, so after talking to the vet, thought that I would try out Advantage. So far very pleased, no more fleas and all of the skin allergy symptons have disappeared too.
Ordered 4kg pack on 9 March, confirmed by email. Not delivered by 13 March, sent email requesting news, order delivered 22 March. Very disappointed with service, will look for alternative supplier next time.
Very good and efficient service. Have ordered online and over the phone and the assistant was very helpful, friendly and professional. Have used best pet services for over 3 years and would highly recommend them.
No problems a decent product at a good price with a fast postal service I will use again and again,
BestPet is the retailer I always check out first when I need anything for my four legged friend. Their customer service is absolutely fantastic. Sadly my first dog passed away last summer and I still had two complete 12 kg bags of Royal Canin food. I contacted them and they were so sympathetic, within days thay had arranged for the food to be returned. As soon as my new member of the family arrived I started buying from them again. They seem to be the best value for money too. I can't recommend them highly enough.
You send an email with a question, you get a prompt reply (usually) but they dont actually answer the questions you ask them!
You give delivery access instructions because you work full time, they simply ignore the instructions meaning you have to take time off work to collect your parcel from royal mail offices which open at pointless hours!
You are promised a discount off your next order for the hassle but they simply ignore this also and deny all knowledge of this offer!
I would give 0 stars if there was an option!!! Will not use again once my prescription has finished! If you have a poorly animal, do not rely on this company to deliver your medicines efficiently!
Kelly found this review useful
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