Tried this company as they offered free delivery. I only received part of my order. Getting through via telephone took 15 mins of just holding on. When I spoke to an operator she was helpful and rang me back as promised but I missed the call. I telephoned again and was kept waiting for another 10 mins. The 2nd operator I spoke to said he couldn't help me as I'd rang the wrong number. He said he worked for Best Pet's sister company and couldn't access my order ..... What??? I pressed redial and waited again for 15 mins. By this time I was really frustrated. The operator offered to re-send me my missing order but it was such an ordeal to get through to these people that I asked for a refund. Have gone back to GJW Titmuss as although I sometimes have to pay for delivery I can always get through on the phones and have never had a problem with my orders.
I switched from another dog food supplier to BestPet and have not regretted it. Prices are always competitive with discounts and service is great and delivery within the week. Items are delivered intact which may seem trivial but when ordering dry dog food … its important.
Ordered some dog food online and although the site specifies delivery in 3-5 days the food arrived two WEEKS later. The company promised to deliver within 72 hours when I complained, but sadly failed to do so. The problem was blamed on a new computer system (of course!). Great shame as they used to deliver quickly.
I have found it is difficult to order a larger size bag of dog food, as your website seems to assume the customer wants the small size, without even mentioning that a larger size is available! By the time I have discovered how to order the larger size, I find that one of each size, i.e. two items have been ordered. Then I have to cancel the whole order and start again. This is both annoying and time consuming.
Excellent and good value
Having used BestPet for several years for Caninsulin and Syringes, I have been forced to use an alternative supplier due to your unflexable approach to meet customers delivery requirements.
I totally understand the Caninsulin needs to be refrigerated as soon as possible on delivery and a signature required but our family circumstances have changed meaning no one is at home between 9 to 5.
I recently ordered Caninuslin from you and emailed a copy of the Vets prescription, at a cost of £12, to you and posted the original only to be told delivery could not take place due to no one being at home to accept delivery between 9am and 1pm.
I explained that I would leave a large ice box, fully iced up, in the front porch ( as I have done before ) and that someone would be in at 2pm to refrigerate items but this was not acceptable to your salesperson. Our neighbors are unable to accept delivery's on our behalf. I had no alternative but to go elsewhere for my requirements. I could take delivery on Saturday but £10 defeats the object of buying discount prices online. I have also encountered problems with your administration regarding prescriptions and delaying delivery's. Very disappointed.
I was very happy with the products available and especially impressed with communication and customer service. Very helpful. Will be using again!
THE ORDERING IS EASY AND THE DELIVERY IS FAST AND HASSLE FREE
I ordered many items from bestpet on the 1st of this month. I only just recieved my items even though they state delivery is between 3-5 days. Not two weeks. These were all very important items I needed for my pet aswell. Upon recieving my order it was missing the most important item of the lot. The specialist dog food. Upon trying to get through to customer services on a premium rate number I realised that nobody was going to answer after sitting there for close on half an hour. I feel that this experience with bestpet was very poor. The prices for the items are good but the customer service team and delivery is a major let down. It wasn't just that my order was late. It was the fact it took them close to a week and a half to even dispatch the order... Very disappointed.
Your courier, DHL, made five separate attempts to find my house saying there was nobody a home and saying a card had been left.
The tracking system showed he was miles from my house. Detailed directions were sent by me to your after sales and onto DHL, with a land line number and an offer to meet and the driver failed to find the house.
Your staff were great but I am reluctant to use you again because of DHL.
I placed my order and next day got an email saying that it was being processed. Exactly a week later, I got an email saying my goods had just been dispatched! The order took four days to arrive, and when it did, it contained a letter of apology for the slow service!
So BestPet knows it's slow to process and deliver, but rather than pull out all the stops to correct this, it puts a letter of apology in each order to be read on arrival of the goods in an attempt to minimise complaints! Predicted delivery time was 3-5 days; actual time was 11 days.
BestPet, your report card says "must do better!"
I have been dealing with Best Pet for a while now, and would not choose any other site.Very quick delivery, even a text an hour before it is delivered. i have never had to make a complaint, always received exactly what i ordered. where do you receive a service like that these days. keep on the good work Best Pet, we need you.
To have flea, worm and stress treatments as well as supplements and food in one places is good enough (well its what you expect from pet websites).
However the prices that they are sold at are just great, what a reasonable place. Will buy and buy again from here
Buying prescription pet drugs can be pretty complicated as you have to liaise between your vet and the company. Best Pet's prescription form made it easy for me to get the right info as my elderly cat has prescriptions for 2 different drugs. When I needed a repeat prescription of painkiller at short notice the pharmacy were very helpful and it was dispatched the same day. I have genuinely been impressed with the service provided and I've saved almost £200 in eight months with his high blood pressure medication alone. The Bestpet website was recommended to me by a friend and I would not hesitate to recommend them myself.
Package arrived within the time bands indicated. Really liked the enhancement to track
The progress of the van and where it was . One disappointment, parcel left in porch without any knock at door to notify. On checking tracker, it had been updated to say delivered and signed for by"porch".
Started to order products from Bestpet as I find they are very reasonable with prices
and the best part is free post and packaging which is a great saver.
I have also mentioned to a few pet owners about the web site . Great!
I recently purchased flea & tick lotions from BestPet for my 2 dogs. I found the website easy to use and informative - helping me to select the appropriate product for my dogs' sizes and weights. The products were received quickly too. I would use BestPet again - and have already recommended them to family and friends.
Love the products, great prices, I'll order stuff when I need it. I understand that you have offers but emails telling me thru day and night is getting too much. Every time my phone goes it's you and it's getting to the point that I'm going to add you to junk.
My only problem with ordering from Bestpet concerns the delivery process.
You let me know far too late when my order will arrive, and I can't always arrange to be at home to suit your delivery driver.
Furthermore, you don't give me the option of delivering to someone other than my neighbours if I am not at home.
Over 2 weeks now & still no order received, & no real explanation, I have made phone calls, e mailed & still they are so vague re what's happening, a £100 order that obviously isn't important to them, don't think I'll be using them again.
Have bought Feliway cat sprays, plug ins and refills a few times from BestPet - nice clear website, priced well and delivery on time if not early. Have recommended to a couple of friends who will be using BestPet soon if not already.
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