BestPet is the retailer I always check out first when I need anything for my four legged friend. Their customer service is absolutely fantastic. Sadly my first dog passed away last summer and I still had two complete 12 kg bags of Royal Canin food. I contacted them and they were so sympathetic, within days thay had arranged for the food to be returned. As soon as my new member of the family arrived I started buying from them again. They seem to be the best value for money too. I can't recommend them highly enough.
You send an email with a question, you get a prompt reply (usually) but they dont actually answer the questions you ask them!
You give delivery access instructions because you work full time, they simply ignore the instructions meaning you have to take time off work to collect your parcel from royal mail offices which open at pointless hours!
You are promised a discount off your next order for the hassle but they simply ignore this also and deny all knowledge of this offer!
I would give 0 stars if there was an option!!! Will not use again once my prescription has finished! If you have a poorly animal, do not rely on this company to deliver your medicines efficiently!
Kelly found this review useful
I place my order and they let me know they have accepted it. I get notified its on its way and I'm given a time slot of an hour, in which it does arrive! It couldn't be better. Very reliable and no hanging about all day for delivery! Simple but effective
Mrs Gill found this review useful
Prices are good, offers are good. Free delivery is great but the webpage is a pain in the backside. I purchase my goods then checkout and enter my account details. Then the basket is empty. So I enter the goods again and I'm logged out. Needs fixing fast, if I'm going to carry on using Bestpet.
I buy food and supplements from BestPet. The prices are fantastic, made even cheaper sometimes with special offers.
I do suggest ordering in plenty of time as it can take a few days to arrive... Not bad though as delivery is FREE.
A very good company,if you order on line your order is delivered within a couple of days,i couldn't fault them till what I used to order went up a coupld of quid, then I had to go shopping about to find it cheaper,which I did!
Had an email confirming that it will be delivered to my neighbours house if I wasn't in. But I just had a calling card for it to be re-delivered. Also I ran out that day of cat sensitive food so I had to go to the vets for some
Karl price found this review useful
ive;d , used best pet for about 4 years now, very cheap on the frontline flea and tic treatment, ordered on line, paid on line and reieved through the post about 3 days later, as simple as that, cant fault the service 10/10
It is so convenient to be able to have are pet food delivered. It is quality vetinary quality food that gives my miniature wirehaired dachund and my black and white cat the very best to keep them healthy. My dog suffers from a sensitive stomach so he has to have Hills Prescription ID Diet and I choose to give my cat Hills Presciption TD diet to keep her teeth clean. I also take the opportunity at the same time of buying these Logic teeth gel which they share but the dog has more. They both enjoy their food and you could not get a happier of healthier pair of best friends.
My cat is diabetic and my vet suggested I buy special diabetic food from them. However, I found a very good food from Best Pet much cheeper and it is delivered to my doorstep. My cat Henry loves the food- what more do I want?
I always order my prescriptive dog food from BestPet. Easy to order online, competitive prices & speedy delivery
I would say to anyone look on line at BestPet.
With Max our dog suffering from really bad allergies we have to have Hills dried food and BestPet is the cheapest by far and no delivery charge.
Our last order I made a mistake with the order but the staff went out of their way to help and put it right.
Cannot praise enough!!
I have been shopping with 'best pet' for years and buy all my dog's wormers, flea treatment and other medication. It is so much cheaper than anywhere I've used before. My daughter now uses it and I have recommended it to other friends. The delivery is fantastic and has always been spot on with the order. The ordering is easy and everything is simple to find on the site.
I was recommended by a friend for the great prices on Frontline for my dog and cat, and then started to purchase their worming stuff aswell. When my dog became old and ill, i was gettin prescription treatment every month costing nearly £100, until i found it was sold on Best pet for just over £15!! plus £8 for my vets prescription and the price of a stamp to send it, i was soon saving an awful lot of money!!! Unfortunatly i no longer have my dog but i still use Best pet for all my cats stuff and recommend to everyone!!!!!
I recently purchased gel for my cat's teeth. The price was most reasonable with free delivery. My purchase arrived the next day which was exceptionally quick. I was delighted with the service I received and would highly recommend.
I have been using best pet for a number of years and have always recommended their service to friends and family. i hope to continue buying from them for a long time.
Best Pet remains one of the most competitive on line animal medicine suppliers with free delivery, so no hidden charge when you get to the counter. Their service is quick and efficient. I have 5 cats and purchase Effipro flea treatment and worming tablets on a regular basis. In many cases half the price you will pay your vet, and down south when you have taken into account the vet examination, then a damn sight less.
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