BigbusTours Washington reviews

BigbusTours Washington reviews

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7.2
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Review by confirmed purchaser

Amazing experience thanks to the your guide.

I loved the big bus tour. I did the 48 hour all loops and night time tour. I'm glad I did. Matt, In Washington, was our tour guide and he did not disappoint. it was a cold night and i didn't even pay mind to the weather because matt had me interested at every moment, I didn't have time to be cold. I can't even express how much of an experience the tours were. I learned new things about Washington and I would definitely do it again and recommend the tours to friends and family.
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Review by confirmed purchaser

Disappointing.

The Good: The DC routes cover almost all of the major attractions and areas of the city a typical first time tourist would like to see. The night tour is a great way to see the monuments at all lit up with a guide. The yellow route was a nice way to get your bearings in the city.

The Bad: During my experience I had planned to take the Blue Line to Arlington first thing in the morning. Although I missed the first bus of the day, a second was supposed to come by in 30 minutes. A bus for the blue line did not arrive as scheduled and I had to wait in the rain for an hour waiting because no one knew when the bus was going to arrive. After visiting Arlington I returned to the hop on/hop off stop for the scheduled time according to the map. After asking the parking attendant in the bus loop l if I had missed the double decker bus (I was told it had not come yet) and waiting for 15 minutes there was no bus as scheduled. I walked along the route to the metro and there was still no sign of the bus. The operator did extend my ticket to Noon the next day, however, because of my plans for the next day, I was not able to take advantage of the extension, which I advised the employee at the time.

Overall I lost 2-3 hours from my planned trip which led me to drop a couple of attractions to keep on schedule to have dinner and make the night tour at 7pm.
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Review by confirmed purchaser

Holidays are not the best day to take Bigbus Tours!

We took Bigbus Tours in DC on April 12th. This turned out to be the day of the Cherry Blossom Festival. Several main roads were closed off for the parade and there was more auto traffic than usual, so this slowed things significantly. This was not their fault, but there there were things that they could have done better. We had an "open date" ticket and I wish they had suggested that we use it on another day. They had agents at the transfer points (where different routes connected), but the radios the agents had were not able to connect with the buses to determine where the next bus was or when it was expected to arrive. So, at one stop we waited over 1 hour for the next bus (when buses are supposed to stop every 20 minutes). At another we did not see the connecting bus for over 45 minutes and were afraid that we might have missed the last bus. I called the tour office and they were not able to tell me whether or when the next bus was coming or if we had missed the last bus. So, think twice if you plan to take Bigbus tours on a holiday.
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Review by confirmed purchaser

outstanding--we'll be back

outstanding--we'll be back, with more time to spend
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Review by confirmed purchaser

Tony & Sally are AWESOME!!

Tony and Sally provided an awesome tour bus experience. Sally was very informative about most every building/landmark we would pass. I would highly recommend the evening Big Bus Tour to anyone visiting DC.
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Review by confirmed purchaser

almost perfect

Green line tour wad very unsatisfactory. We got off at the National cathedral..was told trolley ran every 30 minutes. ....we waited for almost am hour (saw and spoke with the other trolley service-asking if had seen the Big B? No) we ended up on a bus instead of trolley!!! And since the bus was so late, we missed our tour of the capital.. very disappointing and depend on time line...
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Review by confirmed purchaser

The buses did not come as frequently as they advertise

I would not use the bus again. We wasted a lot of time waiting for the bus. I had a young child with me and we ended up having to walk a lot which is what we were trying to avoid. We also got stranded at the furthest bus stop at 430 pm and no bus ever came by and we ended up walking all the way back to union station. Not convenient with a child with autism.
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Review by confirmed purchaser

Lost our tickets!

The tour was worth the money - great way to see the city! however, on the second day we lost our tickets - I feel that the girl who saw us get off the red loop to catch the yellow loop could have been more helpful. She saw us get off the bus and I asked her about catching the other one - at that point I realized that the 6 tickets were lost. I must have left them on the bus we got off. That ruined our second day! You need to make changes to your lost ticket policy.
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Review by confirmed purchaser

Get a new Bus and a live guide!

Had a great time with Big Bus in DC! Nice people greeting you at the stops, nice people on the bus, and great live guides on the bus...if you get one. Make sure you get on one of the newer busses - more leg room, and almost guaranteed to get a live guide! Those live guides are very knowledgeable about the ares your touring through and have lots of interesting facts and trivia that you won't get from the recorded guide. My only comment would be on the price for the one-day tour - it's rather expensive for a family of four for just one day. It would be nice to see a 1-day family deal similar to the 2-day deals already offered.
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Review by confirmed purchaser

not the best hop on hop off bus service in Washington DC but it is a good value

I didn't feel you are well equipped for the volume of people you're trying to service. Often times we found no room on the bus for us when we went to get on it, and with my parents being well into their 60's standing was not an option. Your bus often seemed to be behind the schedule they claimed to be on and other hop on hop off services seemed to provide more and better buses.
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Review by confirmed purchaser

Disappointment

Having to enter in the date I was coming to vist DC and use your service, it was never mentioned that there would be stops that would be eliminated from the tour. As I was meeting with friends from Connecticut (I drove from VA), I felt bad that they paid as much as they did for bus tickets and we ended up not using the bus but for one, maybe two stops rather than what we would have done, especially in such a small time constraint due to the events going on that weekend. We definitely did not get our moneys worth this time. Staff was very courteous, however, that does not make up for the price per ticket that we paid for the use of your tour bus this time around.
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Review by confirmed purchaser

Easy and fast way to see all the DC sites and monuments

If you are short on time as we were the big bus tour is a great way to see Washington DC. You were able to regulate your time spent at the sites based on your needs. We did the red and blue line ticket. My only constructive criticism is that there needs to be more consistency on how information is given on the route. We started off with an actual person giving info. Then the next bus was a recording with earphones and then the third was a person whose audio system did not work. It kept going in and out. The inconsistencies took away from the experiences.
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Review by confirmed purchaser

Big Bus was the way to go to learn more about the city!

Big Bus was a great way to learn more about the city and get around. The night tour was great! We had a wonderful guide who shared a lot of information. It was the best part of our vacation!!
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Review by confirmed purchaser

Bad customer service

I was not given the complimentary wax museum tics on visit to dc. Girl behind counter would not help me,neither would her manager, or anyone at the 877# I called. Also,they advertised a free river cruise ride, but didn't specify start date. Actual bus ride was nice,especially tours with guide.
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Review by confirmed purchaser

Great Drivers- Need more bases though

I came to DC with 10 girl scouts and 2 other adults. We were told buses ran every 20-30 mins. We were there on a very busy day,on average we waited 45 mins for a bus, most were packed. However- they were running a training bus. It was VERY frustrating seeing a bus empty and having to wait. Not the best day to train. We also had to re-schedule our train ride home (which was another mess) all because we had to wait so long for buses. We also missed a lot of sights we wanted to see. We paid a lot of money for 14 bus passes, and had to pay more for the metro just to move along. VERY disappointed.
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Review by confirmed purchaser

Poor, we had a very disappointing experience on our 48 hour and night tour.

The buses were late, two broke down and we waited a total of 4 hours with no customer service offer of a refund or discount for the fact that half a day was wasted.
I would not recommend this Washington Big Bus tour. The tour recording were not well explained or timed and we either passed the site or were three blocks from the site when the recording was explaining. No person to point to the actual site and no one seemed interested in giving information or slowing down for pictures. Many times the driver just passed the Hop Off Hop On stops because there was no attendant to tell him we wanted off. The Night Tour with an attendant was much better because he added personality to the tour with good communications with the driver to slow or stop for photos. The routes went in circles at times and traffic was ridiculous but the monuments were closed for repairs or whatever so why spend so much time in traffic to something you couldn't see. Suggest you spend more time repairing your buses so they run and adjust your route to the present day situations. The street attendants were not helpful or friendly and had pat answers of " the bus will arrive in 5 mins" when in reality we had already been waiting for 45 mins. We had just come from NYC and the Big Bus our was fabulous. Because we purchased our tickets online we did not get the discount NOT HAPPY about that either. Two days of waiting for buses is not how I planned to spend my time in Washington DC When I return I will take a different companies tour.
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Review by confirmed purchaser

Welcome

Big bus tour was informative . It was educational and entertaining.
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Review by confirmed purchaser

Great experience

We purchased the 48 hour pass & night tour and had a great time. The staff at all stops were extremely helpful and knowledgable of the routes and area. I didn't see anyone get frustated with the travelers even when asked the same question numerous times. The night tour was exceptional!
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Review by confirmed purchaser

Not worth the expense, the buses stop for pickups much too infrequently.

The three of us thought it might be best to ride the bus all over Washington DC. What we found was that the buses stopped at the stops every 30-45 minutes. Once you were on the bus you would have to sit and wait at the next several stops for 15-20 minutes. This all made it very difficult to enjoy the city, especially for the cost. There was another bus/trolley company thathad similar stops and while waiting for the big bus, we would see 2-3 of the other companies buses before we would even see bigbus. They also neglected to mention that the last trip to Arlington was at 5pm, Arlington closes at 6pm. The tickets were advertised as 24 hours and not even the fine print exposed this information. Needless to say, we will not be riding the bigbus trolley again.
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Review by confirmed purchaser

waiting, waiting, waiting

We waited over an hour each time we needed to hop back on a bus with no explanation. At the original stop in front of our hotel they changed the route that day so that the bus never came by the hotel, but no one notified the hotel and a dozen of us waited in the cold for over an hour. Since I had my elderly parents with me it was a disastrous experience. I will never use your service again and will tell my friends to avoid you.

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