BigeWallet reviews

BigeWallet reviews

Acceptable
5.6
from 0 - 10
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5 Trustpilot review(s)
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Do not trust this company!

The idea is good. However any drunk monkey could do a better job at usability level. I have never seen such poor execution. And to top that - they handle peoples money which is a real trust issue - and then they let you down. It is impossible to log in - takes countless attempts. Then when you try to transfer your money you get an "Internal error" page.

I hope that Smukfest and Roskilde are reading these reviews. Please pick another company for next years event. If you need assistance in finding a reliable solution feel free to contact me.
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They keep your money

On the Roskilde Festival we were obliged to use BigEwallet. We were told that we could transfer the remaining amount of money back to our bank account as soon as the festival was over. This is not the case. They keep the money in TWO systems. The one on the armwrist, and another account. And here comes the problem. You have to wait untill they find it convenient to transfer the money from your wristband to the account, before you can make any transfer. So no good reviews from here.
BigeWallet

Reply from BigeWallet

Hi Martin.

Our NFC wristbands and cash-registers is build to work even if there's no internet or power available for many hours.

Thats why we need a short period to sync and settle all terminals, wristbands etc. before we can unblock the accounts.

When an account is synced the balance is automatically moved to the online eWallet account, from where you are free to transfer anywhere.

We are overwhelmed with the amount of transactions that went through our platform over the last week, thats why it can be a bit longer before we unblock the accounts.

We hope that you enjoyed the safety and speed of a cashless event.

Best wishes

The BigeWallet team
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Review by confirmed purchaser

Surpricingly simple and easy to use

I've been having an account with big ewallet for a while and I'm really pleased with the easy setup and easy acces - I especially like the mobile site. It enables me to check my balance from anywhere. The reason I rated 4 stars is the lack of direct debit.
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Easy and affordable

I recently got made redundant after 10 years of work, my bank didn’t stick by me and I was swept into the shadows. Finding a new account was unbelievably difficult until I stumbled across bigewallet. I’ve now got a new job and my life is back on track, I’d advise anyone who is looking for a new account to use this service. It’s done wonders for my confidence and meant that I can now finally do the things I want to do.
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Review by confirmed purchaser

Trustworthy and Reliable

I have had this card for about 4 month now, I can say it is a very good card to have you can now load money onto the card from your bank and it is there the same day. I have had no probs with this card at all.

BigeWallet Details

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We live here: United Kingdom

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