DO NOT ever buy anything from these people, they are a bunch of scammers. Placed an order last week and same story as many already described their website allowed me to select a delivery date, but the flowers never made on time, and in fact, they have still not arrived. Tried to contact their useless so called 'Customer Services' and all I got back was a lame e-mail stating I should wait up to 5 days from the day I requested the delivery because they are 'Busy' ... does anyone have any idea where to go next? I want my money back, and I think so should you. Is there any legal body in the UK that we could expose these thieves to? and see if we get anywhere?
see more on this here: http://www.hotukdeals.com/misc/dont-buy-anything-from-site-hallmarkbouquets-com-1767736#post-comment-nojs
CROOKS, THEIVES AND SCOUNDRALS WARN EVERYONE NOT TO USE AND REPORT TO TRADING STANDARDS.
Flowers ordered on the 28.01.2014 for delivery on 29.01.2014 and guess what........NOTHING. Should have known it was dodgy as there is no contact phone number just an email address that guess what.......NO RESPONSE FROM.
People work hard for their money and use what looks like legitimate companies to do something nice for relatives, friends and loved ones only to be ripped off. Needless to say I have sent an email with my intention to report to police fraud squad should the flowers or a refund not appear soon.
Used this company for a delivery for sisters birthday. They couldn't deliver same day so I cancelled. They wouldn't refund so gave me a credit on my account. I've now gone to use it and they don't seem to exist?? My email to the lady dealing with it bounced back. Don't suppose anyone's managed to get through to them for a refund?
I placed an order for flowers to be sent to my boyfriends work in december and i am still waiting for these flowers to arrive .. I have tried calling and emailing all emails are returned undelivered and when i call i am on hold for up to 25 minutes and then i am cut off ..
It was my grandmothers 77th Birthday last month so I decided to order some flowers online as she lives in Liverpool and I am in London, therefore it was not an option to take flowers to her. Unfortunately I came across this god awful company! Ordered the flowers on the 16th April to be delivered on the 17th April, after waiting in the house for 2 days my grandmother finally received them on the 19th April! This company send flowers in the post rather than with a courier! I was utterly embarrassed when my grandmother called me to say thanks but how awful the flowers were; they were dying a horrible death and looked nothing like the pictures! After contacting Natasha at Bloomin Delightful she confirmed another lot of flowers would be sent, another 2 days went past, and my Grandmother was unable to go out AGAIN! If only we had realised that we would still be waiting for these flowers a month later!!!!!!!! So as any unhappy customer would I emailed Natasha (as they do not have a telephone number!) asking for a refund and low and behold the email address bounced back... I have been trying to contact them for the last 3 weeks and the emails keep bouncing back! I will most definitely be reading reviews in future! This company have probably changed their name and will keep doing the same in the future! If they do re-open STAY AWAY!!!!!!
I wish i had read these reviews before i ordered from this dreadful company!!! I am in shock they are still in business as i can see that their awful reviews date back quite a few years. I ordered flowers and a balloon for my friends birthday, they never arrived, when i chased them they apologised and finally delivered two weeks late!!! To add insult to injury they sent a 'Congratulations' balloon instead of a 'Happy Birthday' balloon. When i complained they said ' they reserve the right to change the balloon' ......horrific. I have demanded a refund and have received nothing. PLEASE AVOID THIS HORRIFIC COMPANY AT ALL COSTS
I ordered flowers for my daughters 18th birthday......they never arrived. How can this company be allowed to trade this way. I shall be seeking a full refund and actively promoting to all NEVER to use this company. As others have said.....one star is too good for this excuse for a company.
Awful customer service, I won't be using again. I ordered a delivery of flowers before 5pm on Friday for Saturday delivery (as promised on their website) but the flowers were not delivered on the Saturday at all. Somebody finally emailed me back on the Monday saying that my order was placed after 5pm on Friday and the flowers would be arriving either Tuesday or Wednesday. I sent them over proof of the time my order was placed and the time my card was charged (all before 5pm) and requested my money back, and for the order to be cancelled, as Tues/Weds was far too late for delivery and not at all what I had paid for. The so called 'manager' that has been responding to my emails is refusing to cancel the delivery or refund my money, and to be honest the poorly spelt immature nature of her emails have been nothing short of insulting. I have tried to call the company, but nobody ever answers the phone, and now they are refusing to answer my emails.
I am now in the process of trying to claim my money back, but that's difficult when they do not bother to answer their phone or respond to your emails. I've been in touch with Trading Standards, and suggest that anyone else who has received similar shoddy service from this company does the same.
that should be the new name for the company wish i saw these reviews before placing the order. shame i nave to give it even one star should be a minus sign there. had no conformation email emailed them 4 times not reply's phoned them up but kept hanging on the line for over an hour 3 times still never got to talk to anyone. have now asked them to cancel the order just wondering how long it will take to get my money back from them. do yourself a favor don't use this company.
I ordered some flowers in the period between Christmas and New Year as a thank you for a family friend. They were ordered on-line with the promise of 24 hours later. After a few days they hadn't arrived - I then tried contacting the company by phone and mail to chase, but to no avail. A day or two later I mailed them again to cancel the order. I then re-ordered from a more reliable supplier who fullfilled the order that day. Over a week after the original order (and despite my cancellation) Bloomin Deligtful decided to send the items. I truely have not encountered such appalling customer service as offered by this company. I would have reviewed with nil stars but the system won't allow me to do that, so one it is.
Received bunch of roses yesterday which lookd as though they are about a week old.Sent a text but of course no reply..No point in phoning premium rate phone no as this is throwing good money after bad.Avoid this co at all cost
Seven of us put too for flowers for our friend 65th birthday, hoping we would have beautiful flowers for her on her birthday, they arrived one day before they were arranged for at the hotel we were all staying to celebrate, I so wish I had read reviews before I ordered, they were rubbish nothing like the picture on the web site, it was embarrassing to give our friend these flowers, no lillys or roses as discribed, we could have got a better bunch for £5,
Well I wish I'd checked those reviews out before I used these guys.
No email confirmation, no response from their expensive 0844 line. Have fired off an email requesting a refund as it looks like from the reviews the flowers either won't be delivered or will be days late.
i ordered flowers for my mum's return for a long overseas trip. i ordered them on the Friday (lunch) for next day delivery and by the time the flowers were received (1 Week after the expected delivery date!) my mum had left again. When i called to find out what was keeping the delivery, a voicemail informed me that Bloomingdelightful was actually closed for the entire Easter Holidays and someone would get back to me on Tuesday (4 days post delivery date).
Customer service is a joke at this place - as is their delivery policy! if delivery couldn't have been made when requested - this should have been highligted. Nowhere on the website did i state that they were closed for the Easter Holiday so orders would be 1 WEEK LATE.
Most disappointed. I will NEVER use this service again.
I ordered some flowers baloon and chcolates for an 80th birthday they never turned up laqst saturday, still not arrived, being told by that they dont track orders and they cant refund me until the flowers are received back there, which will probably be never as i dont think they have even sent them. They use the excuse of not tracking orders as a get out clause to rip people off, i dont even think this company are sending flowers out they are taking our money for nothing and ripping everyone off. This company needs to be stopped and put out of business
Working for a company that is obviously a scam judging by all the complaints it receives leads me to think how its employees sleep at night. They are aware and are dealing with public unhappiness on a daily basis. Where is the job satisfaction in that? Especially dealing with such an emotive commodity as flowers that are representative of happiness and mourning. Blooming Delightful must be a very sad lot of individuals. Maybe I should send you some flowers from Interflora to cheer you up as at least you will get them as promised and on time.
I have also had a lot of hassle from this company I ordered 'next day' (a week in advance) flowers, chocolates a teddy and balloon for my best friends birthday last year as we live hundreds of miles away from each other. They never arrived I spent 2 weeks calling a premium rate number with no answer and emailing repeatedly they all bounced back. I then contacted the bank who issued a refund. since then Blooming delightful have been messaging and writing to me threatening legal action as I have 'fraudulently recalled the money'. They have told me they will now be writing to the recipient to get the money from them! This company is a joke I asked for tracking details and I was told they don't use tracking so I asked for proof of postage I was told they don't have it. I have been called a liar and a thief by this company (so has my friend who didn't receive her gifts and was left very upset) I will be pursuing legal action for harassment as it has now been 3 months and even though I have repeatedly requested they don't contact me again unless it is through a solicitor I'm still getting almost daily emails and letters!
I bought flowers for mothers day on the 07/03/2012 and selected delivery on the saturday i was wanting to cheer my mum up too so ordered flowers with chocolates and a balloon. It came to saturday someone was home allday while my mum was in bed not very well but no flowers and royal mail did come but not with the flowers i was on facetime with my sister so i could see my mums face light up. I rang the company but only realised there a mon-fri company which is wierd, It got to monday i rang them could not get through at all i rang both numbers but found the 020 number was cheaper. I finally managed to get through and spoke to a rude women saying the flowers will come by wednesday i said it was mothers day sunday and told them its too late i had to go buy more gifts so i want a full refund they said no you cant they are perishable items i said you can stick your comments where the sun dont shine i will file a visa dispute if i have not have a full refund by the 14th march she hung up on me. I then got in contact with ian mcCulloch at moneyclaims4u.com who will get me conpensation