I ordered a bouquet for my friends birthday. I opted for the florists special bouquet and paid an extra £5,00 for 30% more flowers. I also included a balloon, which turn out to be the size of a cup coaster!! The flowers were delivered on time, but were nothing like the bouquet they advertise online. They were not wrapped as decribed and contained only a small number of flower, some of which were wilted. I emailed the company with a picture to query this and they asked for another! I sent a further picture and they emailed to tell me that the bouquet was as it should be. When I emailed again stating how unhappy I was with this they said that I could receive a refund if the flowers were returned in their original condition!! This would seem to be unlikely as they were a gift! AVOIID THIS COMPANY LIKE THE PLAGUE.