ordered 12red roses bouquet with congratulations balloon to be delivered on the monday , it finally arrived on the wednesday. when my daughter opened the box the flower heads were off and rotting with no water in the container !!! the balloon was size of tuppence nothing like the picture. when i complained they aked for pics which i sent but couldnt be recieved as the company mailbox was full. finally recieved them but wouldnt give the refund i asked for until i sent the bouquet back in original packing !!! which as it was all rotten and we couldnt use it we binned it ,so what did they reply , yes u,ve guessed no refund!!!i,m going to get in touch with the fair trading about this company as if i had read all these bad reviews i would never have ordeed from them .