Bloomindelightful reviewed by

London, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

BE AWARE OF THIS COMPANY...TERRIBLE SERVICE

The flowers arrived 2 days late, I wouldn't mind but I clarified the delivery address twice, I had confirmation from blooming delightful that the flowers would be delivered 'next day'.

They delivered the flowers on a Friday (2 days late), I did not get any phone call from this company or their delivery company yodel. The recipient of the flowers was not even at the delivery address until the following Monday, the flowers were almost 5 days old before they were received by my friend the following Monday.

On top of this I order their extra big bunch (33% extra) which of course I paid more money for. When I saw the flowers they were horrendous, cheap and were not even put together nicely.

Customer service has been terrible, they initially blamed me for providing a wrong address. I had all the email correspondence from when I ordered the flowers which proved their accusation was completely incorrect. They then said they would check to see what happened with their delivery company. I have emailed them several times, again and again a different customer representive will eventually reply and every time they have been VERY UNHELPFUL verging on being rude.

I WOULD ADVISE YOU NOT TO USE THIS COMPANY, ALTHOUGH IT MAY SEEM LIKE VALUE FOR MONEY, YOU WILL SEE FROM CUSTOMER REVIEWS THEY ARE NOT PROVIDING THE SERVICE YOU ARE PAYING FOR.
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