I ordered some flowers in the period between Christmas and New Year as a thank you for a family friend. They were ordered on-line with the promise of 24 hours later. After a few days they hadn't arrived - I then tried contacting the company by phone and mail to chase, but to no avail. A day or two later I mailed them again to cancel the order. I then re-ordered from a more reliable supplier who fullfilled the order that day. Over a week after the original order (and despite my cancellation) Bloomin Deligtful decided to send the items. I truely have not encountered such appalling customer service as offered by this company. I would have reviewed with nil stars but the system won't allow me to do that, so one it is.