Just back from a week at Blue Sea Club Caleta Dorada, Fuerteventura. We have never had such a bad experience. We went all inclusive. The accommodation, facilities, food and drink was awful. Felt more like a prison sentence than a holiday. We feel that the management are deliberately cutting costs by running everything on a shoe string. The cheapest of foods, the minimum of staff (most probably on a minimum wage), making access to drinks as difficult and as unattractive as possible, charging for every item they can possibly think of and probably rubbing their hands together with glee as they watch the mass exodus into town and realise how much money that has saved them.
I agree with one of the comments previously. This company just want your booking and your money after that they are unhelpful and rude. I booked a last minute long weekend holiday as on a budget, to Majorca and was reasurred that the hostel they recommended was nice, clean and lovely to stay in. It stank was dirty falling too bits had faeces and blood on the bedroom walls. The bathroom was disgusting, the place is rated as a 2 star and even the scottish girl who works at Hostel Flamenco said it was not even a 1 star. We rang the rep and in the end made 8 phone calls but no one would help. We paid out of our own money for another hotel as this really upset us. When we returned we tried to get the 4 day money rembursed that we paid for the hostel and Blueseas and Andy Brewer the Sales Manager in particular were rude and have refused us the money back even though we did not stay there. Even the hostel did not see any problem with refunding us. Apparently Mr Brewer and a collegue visited Hostel Flamenco and said they could not find any problems. I would hate to see their living standard if they think this was acceptable. Be warned Blueseas are the most un -proffessional company I have ever had dealings with and I actually class them holding my money as theft because they convinced me the hostel was ok and it was u fit for a suitable holiday accomodation and we didnt even stay there. Be warned DO NOT USE THEM GO TO A MORE PROFFESSIONAL AND ESTABLISHED COMPANY!!!!!!
When booking our holiday with my disabled father in law Blue Sea Holidays told us we would have a seat at the front of the plane, help with the wheelchair at the airport and a room with disabled access on the ground floor in the hotel. We were allocated seats in the middle row on the plane, the furthest seats from the entrances/exits and toilets. We had to negotiate with the cabin crew ourselves to get moved. Upon arrival at the hotel the room was on the second floor and we were told there were no specialist disabled rooms in the whole hotel. Blue Sea holidays basically told us everything we wanted to hear to book a holiday and didn't deliver on any of it.
When I was diverted to Blueseaholidays I was concerned the holiday was going to be a nightmare, why ....... because of the sales person. I booked the holiday and when he rang my partner to confirm the card details, he tried charging us extra after charging more for flights I thought we had booked for already.
I found him pushy, rude and he didn't return my call as was promised.
our holiday was 7 days in lanzarote staying at Occidental allegro which was a fantastic hotel, marble floors pleasant staff and wonder views. The food was more than acceptable, the hotel was a little out of the center, and going back we would stay at the occidental nearer town.
We had no reason to contact the rep as we just needed transfers and they were completed by someone else.
Overall fantastic hotel and we stayed all inclusive, so my beginning misgivings turned out to be ok, but I do think they need to asses the way they try to up-sell as it can offend.
As I said earlier, fab hotel, I would recommend the hotel to anyone, it is a good base to explore the nightlife of Lanzarote.
This is the second time we have used Blue Sea Holidays this year. The staff are polite, friendly, knowledgable and always call back when they say they will. Every part of our trips went like clockwork they even informed us of a delay on our flight home and rearranged the time of our taxi back to the airport. I would recommend them to anyone and have as a work colleague is using them for a trip to the Dominican Republic.
After initial shock of seeing the Hotel ALBORADA, San Silencio,when we arrived, we were warmly greeted, and even though the evening meal was finished we were taken to the restaurant and given a meal. The room was very clean, spacious and a kitchen, even though we were AI, large balcony, and even English channels on the TV which was free. Breakfast every day was very repetative, if you liked bacon fried eggs and beans, you were OK. Lunch was better, more variety and different every day as were the evening meals. Staff were very polite ,helpful, and curteous at all times. The whole hotel and grounds was always clean and tidy. convenient bus stop just outside, recomend this Hotel to anyone.
Penny and the sales staff were very good they dealt with our car park booking and booked us into the H-Top Royal Sun Hotel in Santa Susanna. The Hotel Staff were excellent so was the food, the room and the drink. I could recommend Bluesea Hoidays.
We booked a holiday to go on a cruise on the Nile and when the crisis in Egypt happened we were advised by the foreign office not to travel. Blue Sea Holidays gave no support, no assistance and used excuses not to refund my money.
Anyone looking to book a holiday with Blue Sea Holidays needs to be aware. This company's only agenda is to take your money and give you no service. You would be far better going to any other travel company rather than Blue Sea Holidays.
I actually recommended your company to several colleagues which is something I very seldom do. On my return from holiday I tried to speak to Denise in person to thank her for her help and assistance in person. She is a marvellous advert for your company who patience and helpful manner would ensure that the service user would return to her for guidance immaterial of the company she worked for.
I had taken two friends on holiday to the Miradore Masapalomas and I had never been to the hotel or that reigon of the island. We were all pleasantly surprised by the hotel although without air conditioning in the high season we felt might detere familys with young children or the elderly. The only other draw back was the towels i.e. although they were clean they were well worn and not in keeping with the rest of the hotel. We did enjoy ourselves but there were several couples from mainland britian who felt that the enterainment was not appropriate for their age.
I would like to thank Denise for her help and assistance.
Just retuned last week from Sharm El Sheikh, we had booked to go to the Inter plaza beach Hotel but when we got on the coach we were told that we would be staying at the Continental Hotel because the Plaza did not have enough people to fill it. The wine was like sherry unless you paid for it, the beer was warm and in a smell glass unless you paid for it. There was a self service buffet which had the same food in it every day. None of the international restaurants were open except the Lebanese one and the food was very poor to say the least. The only entertainment was a man playing a little guitar who stopped playing at ten o'clock. Most people went into Sharm of an evening because there was nothing to do. Pool bar snacks were hard burger dry roll & chips & more chips. We should have been informed of the change well before our departure so as to give us the chance do decide what we wanted to do. I have phoned blue sea holidays today and they are still taking bookings for the Inter Plaza Hotel when the Hotel is still shut and has been for many weeks. I truly hope people see this and do Not book with your company, we paid good money for a holiday we did not get.
Had holidays to use up before new holiday year at work , so decided to look for somewhere warm & reasonable as we were booked to go away at beginning of May. Found this holiday with blueseaholidays and was really impressed! Hotel was spotlessly clean and well equipped, food was lovely - it was all inclusive and we were a bit wary but no complaints - great choices at every meal and the drinks were decent too. All in all a lovely holiday - just hope the next one is as good!
I have no complaints regarding ease of booking, the transport, the hotel itself or the overall care. However, the food was below any expectation I ever imagined. It was edible and that was about it. The same food every day/bland/uninspiring etc. etc.
If you're happy enough with the price for the hotel and flight, go for that and be prepared to eat outside the resort every night (Dreams Beach Resort, Sharm El Sheikh)