Tried everything to prevent / delay giving me my refund for faulty goods. Abrogating their responsibilities under consumer law.
- Tried to get me to confirm it was faulty by me calling the manufacturer
- Said 'let me talk to my supervisor, I'll call you back'......then not calling back
- Tried to get away with me sending goods to their supplier then waiting for goods to arrive at their supplier before refunding me
- Claimed my goods had not arrived at their depot and not accepting proof of delivery from my courier, requiring sight of the signature
AVOID unless you are utterly confident that your goods will not be damaged or defective when you them. Be prepared for sharp practices and very obstreperous, jobs worth "service".
This company was easy to deal with; I ordered the boiler on line via their website and also telephoned regarding delivery. They were extremely helpful and the boiler arrived within a few days of ordering it.
I would not hesitate to recommend this company.
Best price available, good communication and good delivery. Unfortunately the installer mentioned the outer casing was slightly damaged when he removed from box. I am happy to discuss the matter with the manufacturer, or agent. Regards Robert
With the product still under warranty, boiler2go told me to ring the manufacturer when dealing with a faulty product. Honeywell were not impressed with boilers2go's response. Boilers2go just ignored my second email after I spoke with Honeywell and didn't bother replying.
Their customer care is poor. Would not use them again.
Delivery was scheduled for 10 days after order was placed. We stayed in all day and were informed at 5pm that delivery was delayed. Boiler turned up unannounced the following day - luckily early enough for someone to be in.
Having a wireless thermostat is great until the display went wrong. Looking at reviews it's a common problem. Hence a visit to find a control box. It arrived quickly and set up was easy to follow as I was worried I'd have to get a plumber to set it up. Wireless technology restored just before a cold snap - hurrah
Bought Honeywell wireless thermostat cm927 excellent price quick delivery
used trusted company after being warned about miss matched senders & receivers
would definitely use them again
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