I sent my iPhone 4S to Bozowi in mint condition with no cosmetic damage what so ever! I know this as it always had a case and a screen protector. I sent it in it's original box and original cables and manuals. I then received an email stating that they reduced the value by over £50 because of scratches! But I accepted as I wanted a quick and painless solution. They have stated on here that they keep photos of all the products and would be interesting to see what scratches were worth £50. And also the trend on this thread is that this is a standard procedure for them to reduce values but as your phone is with them you are sort of pushed into making a 'quick decision'. I will not be using this company again as they are clearly not offering the best price on the market for recycling.