Disappointing ,could be worse could do better. Email reply's quite good. Leave bad feedback they will not pay you until you remove it...possible blackmail? Will try and scare you with legal action ,not the sort of firm that's wants your business again.
Paul, thanks for your comments. To address the issues you've raised, we've uploaded a video of our engineers demonstrating the issues you feel it didn't have.
You can view it here:
As you'll see, there are scratches on the device. We certainly don't make up problems with devices. The vast majority of our customers are happy with our services and use us again and again. We'd like to reassure you that we follow our terms and conditions to the letter, and value our customers very highly.
The results of the network error test can be seen below. We hope you'll update your review to reflect this. Thanks again for using Bozowi.
Date: 19.04.2013 Time: 10:32:11
Test Script : GS_D9018.RBT Aeroflex Service for GSM Dualband 900/1800 MHz LECTOR-Release: 6.31 ; License: 7312 Lector Enhanced Test Equipment: Willtek4201S, SN:0000313409, FW:5.51 Limit: limit.lim Used test channels: Default
Mobile : Samsung GT-S5830 IMEI: 359656044842132 RF Connection : Willtek 4916 + 4921 RF Shield (XY Shuttle) Position : 5A