LIARS - NEVER USE THIS SERVICE.
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I sent my fully working Sony Ericsson Xperia Ray into them after them quoting £56.80 for the handset. They sent me an email a few days later telling me that the phone has water damage! I had been USING the phone the day BEFORE I sent it! they dropped their 'offer' to £28.40! a Drop of £28.40 within the email they didn't mention anything like that, they just said 'There has been an update to your order'. and to login to my account on their website. After doing so, it gave me the option to accept or reject the offer. of course I rejected it and they WILL NOT send the phone back to be without me PAYING THEM £10 for postage! How can a company break a phone, lower the cost and charge you for asking for it back!!!! This cannot be legal, even if it is in their 'terms and conditions'. UPDATE FURTHER TO REPLY: Bozowi. You have lied to me you you are NOT being fair. My phone was working PERFECTLY. YOU must have damaged it to trigger the indicator. I am insulted at your reply and my anger for your so called company cannot get any more. I have tried to call you to discuss this but as mentioned in previous comments, you never answer the phone hiding behind a computer screen is NO WAY to conduct business.