Do not stick to their word on prices.
found useful by 6 people
I recently sent my Blackberry Curve 9300 off to Bozowi. It was only 2/3 weeks old as i had recently got it on my insurance as my old phone had broken. It was in very good condition and so i expected the full £59 quote. My phone failed the testing and the price was revised to £45 due to scratches on the handset. I emailed Bozowi asking to see proof of the scratches and damage to my phone and they responded saying it would take '48 to 72 hours to the evidence', which i thought was fair. I received the email on early April 22nd, so they should've sent me the photos by the 25th. I didn't receive any contact from Bozowi and they didn't send me the photos. Today (26th), i emailed again asking what was happening and now it has simply come through on the website that they have processed the £45 reduced price as i had 'accepted it'. I have received no reply to email yet and I definitely haven't accepted it and if its related to a rule on timings etc, then i believe it could've waited until i have received the proof of damage to the phone. I would recommend not using this company as they seem to downgrade most handsets. Their customer service is also poor as they take a long time to respond to emails and when i tried to ring the company, no-one even picked up. I won't be using this company again.