Got to this company through a mobile phone recycling comparison website. The site showed a value of £42 for working Samsung Galaxy and no reduction in value for cosmetic damage. Sent phone off, was then advised that value reduced to £27 due to light cosmetic imperfections.
I queried this and referred to the comparison site, so was asked to provide details of that site. Although Bozowi stated that it was a fault with the comparison site they did reinstate the value and paid what had been promised. I'd had to send screenshots to show them.
Customer service was pretty good considering. My query was dealt with quickly and politely by Raj.
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Jocelyn, we're glad we were able to rectify an error on the part of the comparison site to show that our customer experience is important to us. It's obviously next to impossible to track what other sites which compare recycling offers say we're doing on a daily basis, which is why it's great you were able to show us the offer they'd published which we went on to honour for you.
It's also great to hear that you had a good experience dealing with Raj, who handled your issue in a professional and polite manner. We'll be sure to pass your comments on to her.