i sent my phone to them but they are saying the phone is not received. do not trust these guys, i sent my phone through royal mail special delivery and i even sent my proof postage. seems like they trying to scam people out of money by making up false facts.
Dear Chowdary, as you're aware we've spoken about this case with Royal Mail's Specialist Investigation Unit. We work closely with them and the Police to resolve such matters.
One of our customer service team attempted to contact you to inform you that you need to raise a claim with Royal Mail about your device, but your line went dead. The member of staff in question tried on several occasions immediately after that to continue your conversation, but in each instance the calls appear to be rejected.
Would you please call back and ask to speak to Alex at Bozowi so we can resolve this matter?