So I sent two psp's by special delivery. The Royal Mail confirmed delivery but I heard nothing from bozowi. I give it the best part of a week and email them, no response. Today I received both psp's back in the post. Why? I do not know both work without any problems, one of them is brand new and doesn't have so much as a mark on it. I'm only giving them two stars as they didnt charge me to return the item. Changed from two stars to one. Still had had an email or a phone call about this. When they say they need to investigate further it basically means go away to me and make them look like a serious company to anyone reading.
Hi Matthew, we've checked on the system and can confirm that your devices were never checked in at all with our engineers, so we're rather confused as to how they could have bounced back to you. We've not had them to return, so that's something we may need to chase up with Royal Mail. Thanks for bringing this to our attention.