Branded Bathrooms reviews

Branded Bathrooms reviews

Good
7.2
from 0 - 10
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Review by confirmed purchaser

Great product and great service

Great bathroom, brill company, would highly recommend
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Review by confirmed purchaser

Brill l!! Mirror was great and good price.

Mirror was delivered in two days and it was better than expected. The mirror finished of the new bathroom and I can honestly say looks great! Had BBQ and all who visited commented on a great bathroom and mirror. Thank you!
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Review by confirmed purchaser

Poor comunication

Ordered a bath screen and wrong size delivered.

After sending away plumber which cost me an additional £10.00 call out I was advised because the one I ordered was not in stock they sent me a bigger size.

A quick phone call to me and I would have let them know that this new screen would be too big.

Coming up to 4 weeks now and still not received - it is always me who does the chasing. No one puts a courtesy call to keep me updated.

I have been advised twice that the screen is just being unpacked from the container and twice that it wasn't included in the shipment.
www.brandedbathrooms.com

Reply from www.brandedbathrooms.com

Dear Roy,
I am sorry you are not happy with your experience. You are right, you should have received a telephone call to let you know an alternative was being sent, the actual one you received was a free of charge upgrade with thicker glass and we hoped would be suitable for your use. We have been let down several times by this particular supplier and in turn have disappointed you - we apologise. We will be in touch with you to update you on the situation.
Regards Jill
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Review by confirmed purchaser

good so far

we have unpacked everything but as yet have not been able to fit it. everything was as expected and in good condtion well packed for the transport.
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Review by confirmed purchaser

Great price, service and delivery

Could not have beaten price anywhere else and very good communications on what we wanted and delivered quickly and efficiently. Driver called to say was running 30 mins late and was that ok, which was great as able to arrange drop without any fuss.
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Review by confirmed purchaser

Poor delivery, wrong shower

I placed an order on the Tuesday, this was not sent until the Friday. By the following Tuesday it had still not arrived as it was being sent to the wrong address (even though I had gave them the right one) so I had to drive 60 miles to collect the parcel. When I got home and checked they had sent me the wrong shower. When I rang they said they didn't have it in stock and gave me a refund. Great but I am a shower down and a 60 mile drive! Wish I had gone local.
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Review by confirmed purchaser

Happy with service

Helpful and polite staff, no problems with delivery, will purchase from them again.
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Review by confirmed purchaser

not good service

ordered a tap on 4th November and only arrived yestereday the 2nd December.That is after many phone calls and false hope
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Review by confirmed purchaser

Shambles

I never imagined when I placed my order that there would be so much chasing to get the whole order, the correct order and an undamaged order.

What I would like to do is give the highest recommendation possible to Vicki Kannenberg she is a jewel so I advise you to make sure you keep hold of her. If there is a reward scheme of any sort in the Company she should definitely get one. Despite all the hassle she responded immediately, sorted the problems as they arose, all with great efficiency and cheerfulness. Without her I would probably have given up and cancelled the order, so thank you Vicki. Unfortunately the same cannot be said for your sales department who responded to telephone message and e-mails left on Saturday mid afternoon on Tuesday hours after Vicki requested copies of the e-mails I had sent and dealt with the issue
www.brandedbathrooms.com

Reply from www.brandedbathrooms.com

I am sorry you were not happy with the service you received. Thank you for your positive comments about Vicki, she is a valued employee and I'm glad she was able to assist you so ably with your problems.
Regards Jill
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Review by confirmed purchaser

Brilliant prices with top notch after sales service

Found some of the best prices on the Internet for the items we purchased with quick delivery offered. When arrived discovered some damage in transit. Customer service excellent. Speedy communication, highly professional with good resolution of the problem. All in all an excellent experience. Would happily use & recommend highly to others.
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Review by confirmed purchaser

Items good. Delivery poor.

The items (2 cabinets - 1 white, 1 walnut) were as displayed on the website and are good quality and value. The service from the delivery company was poor - the goods did not arrive on the day they were meant to and then were 3 hours later than stated the next day. I had to make several phone calls to them chasing it up.
4 stars for branded bathrooms, 2 stars for delivery firm.
www.brandedbathrooms.com

Reply from www.brandedbathrooms.com

We are glad you were happy with our service, we always endeavour to agree a specific day with our customers and apologies this service did'nt happen for you. We regularly communicate with our courier to pick up and resolve issues as they occur.
Thank you for feedback
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Review by confirmed purchaser

Super Speedy Shower!

An excellent transaction. Ordered the shower one day and it came the next.

I needed to ask a question before my purchase and got a quick reply with an answer, thanks Simon!

Item was as described, a great deal and works well

I would have no hesitation in recommending Branded Bathrooms to my friends and family.

Thank you very much.
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Review by confirmed purchaser

Advertising goods that are not available when ordered and paid for.

Ordered and paid for shower enclosure, two days later get an email saying that the one I ordered was not available but offering a “similar” one for the same price. After investigating through the net I discovered the replacement offered was not of the same spec and considerably cheaper elsewhere. They did however refund my money but it took ten days. The original shower enclosure was still being advertised on their website.
www.brandedbathrooms.com

Reply from www.brandedbathrooms.com

Robert, sorry you were unhappy with your experience.
We contacted you as soon as we were aware of the stock shortage and offered you an alternative or to wait until the products returned to stock. The alternative was of a similar cost price to us, albeit you may have been able to see it cheaper elsewhere.
We use paypal for processing payments who do take between 7-10 days to process refunds.
Kindest regards
Jill
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Review by confirmed purchaser

Excellent service.

There was slight damage to the hand basin, however one phone call and a replacement was delivered with 2 days. The service and product were great value and I will no doubt use the service again soon. Thanks Branded Bathrooms.
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Review by confirmed purchaser

Good company, good customer service

Branded Bathrooms were easy to deal with. They offered prompt service and although we did have a problem with the shower we purchased, they were quick to resolve it. We would have no hesitation in ordering from them again.
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Review by confirmed purchaser

Shower door

There was no problems from order to delivery, I orered a bi-fold shower door which was delivered as per the emailed details
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Review by confirmed purchaser

speedy service & very happy with product

Got an amazing light box which i have wanted for years and for an excellent price too :)
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Review by confirmed purchaser

GREAT

GREAT SERVICE AND QUICK DELIVERY

www.brandedbathrooms.com Details

About this company

Visit Branded Bathrooms

Contact information

Call us on: 0844 8112 321
We live here: Office 8.03, Bizspace, Albert Street, Failsworth
OL8 3QP Oldham
United Kingdom

Category

Branded Bathrooms is ranked 124 out of 141 in the category

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