I ordered all my British Christmas goodies a month before Christmas (being send to US- West coast). NEVER got them. Our parties have come and gone and we never got the items. Waste of $200! Tried contacting customer support repeatedly, but no one answers the phone. Tried emailing repeatedly, but NO ONE emails back! I check my spam daily in hopes that any reply has gone there, but no luck. Never again will I order from this company!