To anybody thinking of using the services of this company.... PLEASE DON'T! I placed an order online on 27 July, paying in advance via SagePay. An email confirmation was received immediately and that was the first and only contact I have managed to achieve with this company. The telephone number supplied in the confirmation rings incessantly, with no scope for leaving a message. Emails receive no response and although SagePay inform me that they contacted the company, I am not aware that they received any answer, either. The address supplied in Herne Bay, Kent is a private house, which I have seen for myself as I live not far away. I did not call in at the address as I was waiting for the "reasonable time" (30 days) to elapse before cancelling the order. A recorded delivery letter to the address, informing the company of my intention to cancel the order under the Sale of Goods Act and the Distance Selling Regulations, has received no response, but has not been returned by the Post Office, so was presumably signed for.
To add to the mystery, the company has not actually taken the payment via SagePay and will not now be able to do so. I have now cancelled the order, am obviously without the goods ordered and have paid for a Recorded Delivery letter with no means of recouping the cost. I shall now try to persuade SagePay to kick this company into touch as one of their merchants and am enlisting my local Citizens' Advice Bureau's help. They intend to ask Kent County Council's Trading Standards Department to investigate britishsupermarketworldwide.com to ascertain whether the company is trading according to the relevant regulations.
In the meantime, please avoid this company like the plague!
PS to Trustpilot: what is the point of insisting on a minimum number of stars in a case like this? One star out of five is a score of 20%: quite ludicrous!
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