I can imagine that BT are rolling in the dosh - they must save millions on customer service, as what they have is terrible! You'd be better off asking your pet dog to offer you advice...the calls are scripted, difficult to understand and INFURIATING at times! Whilst the broadband is fast and the router excellent, the customer service is a huge let down.
My BT experience has taught me that providers who offer UK based customer service are the ones to look out for!!!
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