Pros: Line and broadband reliable enough compared to horrible stories I heard with other providers. We discovered, anyway, that if the broadband has problems and only one house is affected eg. our, they will do nothing if it is a major work, they wait for others to have problems as well, so they told us while repairing a cable on our street. Fortunately they also solved the problem at the exchange.
Cons: C-s invent things like that I asked for a service and I didn't even live at this address yet. They make changes on the bill (eg.not displaying calls) that we did not ask. Ok mistakes happen.
However, a couple of years into broadband BT router broke so they nicely changed it. Nevertheless, along the years we bought a BT answering machine and a BT phone and both broke just after one year both (just outside warranty), believe me we are careful with no kids or pets so it is unclear why they broke. Further, the broadband internal cards never work properly.
BT items and equipment seem of a very poor low quality. I emailed c-s who, of course, never replied. Here you see the 'couldn't care less' BT attitude.
Line rental and broadband are also exceptionally expensive!!!
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