I have never had the worst dealings with a company in my entire life! BT has been grossly incompetent in trying to deal with technical issues with a Broadband connection, with a technical team based overseas that had no idea of how to fix things but would promise you the earth! The service itself was totally unreliable and costly compared with other telephone and broadband providers... and they like to lock you into a 18 months contract! Don't do it!! Our ordeal went on weeks and then BT had the bare-faced cheek to offer a pithy £2.99 in compensation. So, if you like to be onto their "care" team for hours at a time, get nowhere, suffer a poor and expensive service, and get insulted with the compensation you are offered, then BT is the best choice for you! My advice, stay well clear!
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