found useful by 1 person
I have been without my Broadband for more than two weeks now, and BT's Customer Service and Tech support has been utterly appalling: protracted, inept, inefficient, unhelpful, confusing, obfuscatory, and hugely frustrating. I have spent hours on the phone to someone in India, and each time I have to go through the whole process from scratch. I have finally cancelled my contract with BT and am waiting for transfer to another provider. WARNING: AVOID BT LIKE THE PLAGUE!