-They cut you off when you have paid -Customer service overseas are is informed and cannot help in any way (they give you wrong info and address for complaints too) - Writing to customer service in Newcastle recorded post with a £10 postal order to ask for copies of the phone calls to proove you are right are ignored. - You get to enjoy making countless calls over a period of months and being on hold for what adds up to hours.
A TOTAL DISGRACE - Much as you want fast broadband, wait for another supplier!
Check out my youtube evidence:
Sir Michael Rake gets over £600,000 a year to oversee this company. BT used to be a huge UK employer, but that has changed.
This is not a knee jerk reaction video.
I got a red demand letter from BT in February 2012 for £259, it seem they had never taken from the direct debit I signed and set up. My Bank have said it is fine their end.
So I paid they bill, not a problem I was told by a chap overseas from BT.
A week later phone line was cut off.
Over two months and dozens of calls later and hours and hours on hold 3, plus ignored emails by David.firstname.lastname@example.org who promised to sort out the mess later it's long overdue complaint time. Especially as I have now had a bailiff demand for nearly £300 for breach of contract.
All I wanted to do is get a list of the calls I have made from them for my complaint letter, I can have it but it will cost £10.
Oh, the address to write to I'm given is actually wrong too.