BT reviewed by

Chelmsford, US

6 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disgusting, non existant customer service

-They cut you off when you have paid
-Customer service overseas are is informed and cannot help in any way (they give you wrong info and address for complaints too)
- Writing to customer service in Newcastle recorded post with a £10 postal order to ask for copies of the phone calls to proove you are right are ignored.
- You get to enjoy making countless calls over a period of months and being on hold for what adds up to hours.

A TOTAL DISGRACE - Much as you want fast broadband, wait for another supplier!


Check out my youtube evidence:

http://www.youtube.com/watch?v=Rma4rcgdOn0

Sir Michael Rake gets over £600,000 a year to oversee this company. BT used to be a huge UK employer, but that has changed.

This is not a knee jerk reaction video.

I got a red demand letter from BT in February 2012 for £259, it seem they had never taken from the direct debit I signed and set up. My Bank have said it is fine their end.

So I paid they bill, not a problem I was told by a chap overseas from BT.

A week later phone line was cut off.

Over two months and dozens of calls later and hours and hours on hold 3, plus ignored emails by David.ross@bt.com who promised to sort out the mess later it's long overdue complaint time. Especially as I have now had a bailiff demand for nearly £300 for breach of contract.

All I wanted to do is get a list of the calls I have made from them for my complaint letter, I can have it but it will cost £10.

Oh, the address to write to I'm given is actually wrong too.
2
Tim Tim and Mirek Ordon found this review useful
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