Judging by the comments below BT are not really doing a great job. I for one had BT lines put into my business together with broadband and another phone line plus a mobile package, and you'd think they know what they're doing?? yeh right!, Right from the start, installation was wrong causing delays in set up, then all the billing was wrong and all over the place, being charged for bills that were not due or have already payed. I opened my new office in Feb 2012, now it's the end of March 2012 and I have spoken to at least 30 different people..nothing seems to get logged and they say it's recorded..Well i'm with them for the next 2 years due to contracts...as soon as that's up, then will change to another supplier. Mr not Happy BT customer!
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