If I ran my business this way we would be bankrupt
I don't the time to list the reasons why BT provide such appalling customer service, but whilst their products are absolutely, as a business customer for over 10 years, I have not once had a bill that has been correct, meaning I continually have to call them to receive a refund. I get passed around from pillar to post and the only call centres that are actually effective are the Customer Options Team who you only get as a last resort. I have had to re-explain my issues over and over and over again, wasting valuable time and missing important customer calls. I will be leaving them shortly, once I have received a full refund of all of the charges they have taken from me - enough is enough.