BT have proven themselves to be inefficient and unhelpful on numerous accounts.
It has now been several weeks since we were supposed to have broadband internet installed and despite many long expensive calls to various helplines, this still hasn't happened..
They sent us the unit late in the first place (we stayed at home to wait from 7am to 6pm and the internet did not even arrive). Upon arrival, it was faulty and each technical help staff is more incompetent than the last.
I could somplain further but I feel as though BT have already wasted enough of my time so I will stop here.