Simply dreadful service and a 'don't care' attitude
I have eventually had a BT line along with broadband service installed which has taken over 3 months to sort out - it would have taken longer had I not pushed and chased them continually. BT retail blame BT openreach and the lack of communication between these 2 divisions is hard to believe unless you've experienced it. It is the most disorganised, disingenuous, impenetratable and incompetent organisation with no concept of customer service. Unfortunately they have a monopoly in the UK when it comes to line installation and know it. I will be switching to another service provider.