Very, very poor Customer Service, in fact probably the worst I have experienced
We have been loyal BT customers for many years and always pay by direct debit. We changed our bank and BT confirmed the change of account. However for some reason unkown to me BT did not get the direct debit paid. Despite being fully aware that I had just changed my bank, they did not sort it out with them, but phoned me threatening loss of service if I did not pay immediately. I refused to give my card number to a person making such an unsolicited call who could hardy even speak English. I did inform my bank who agreed to sort it out but the very next working day I received a letter from BT still demanding payment that very day or 'my service could not be garaunteed'. They also informed me that THEY had cancelled my direct debit. I have written to them asking for an apology and for the DD to be re-instated by them. If they can't or wont I will go elsewhere for my service. Very poor service, bad attitude and sad to say, some staff with very little command of English. Overall they are rubbish!
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