They don't want my money?
Ordered broadband. They did not have an engineer for 6 weeks to install a line. Apparently they have a severe shortage due to the weather.
Engineer arrived but was unable to install broadband / phone because they had not installed a line to the street. (busy part of London, cable and BT is everywhere)
Another 2 week wait for an engineer.
Forget all the millions they spend on advertising. They DO NOT WANT to gain customers or make money.