Bt do not provide the services they Charge their customers for. I am currently paying them to supply my high speed fibre optic broadband however the truth is that i had a faster more reliable internet connection in the 1990s. I am now determined to go out of my way to ensure that i never ever have to pay them another penny or spend another mind-numbing minute on the phone to them reporting faults and poor service to their "customer support helpline". I will be making it a mission in my life to ensure that everyone i know or meet In the future does the same. Save yourself time, money and stress and find an alternative supplier for any of the services they offer. Try to ignore the false advertising. Avoid them like the plague they are.