I recently signed up to a broadband and phone package as had problems with sky. BT offered line rental at 15£ a month with broadband free for 6 months.then it becomes 18£. So 33£ together. I reconsidered after this and phoned to cancel. They offered me the same but broadband at 12£ and when fibre optic broadband goes live in August it would cost no more. So decided to stay. I asked as deal had changed, for BT to send me confirmation by email as my preference for contact. I recieved no email. After a week I phoned up and and found that my email address was nowhere near what I had told them.they even had a different name on my email address!! They asked ME what deal I was on!!!! Turns out that the 12£ broadband isn't unlimited.i was not made aware of this at the time I was offered new deal!! I got out on hold after I told them this wasn't on. I am self employed and would never have taken anything other than unlimited. After 30 mins on hold, I get told my broadband is £11.10. But I don't get 6 months free, has a capped usage and fibre optic broadband might cost me more when it goes live.So have to pay 11.10£ plus 15£ for my line rental from the start to end of 18 month contract. From start to finish BT has been a nightmare. Their customer service was next to useless. I have now gone back to sky who have been brilliant. I will never recommend BT and definately will never use them again. I am just greatful I found out how bad they are before I got connected and caught inside a contract.