Absolute rip-off merchants
I wish I could give BT MINUS 5 stars. Their customer service from day one has been APALLING - Every time I speak to to them I end up with a bitter feeling like they've ripped me off, from the promotional offer they used to get me to sign up which I was then told I didn't qualify for, to the REPEATED BILLING MONTHS AFTER I CLOSED MY ACCOUNT. (I've heard I'm not the only one they are doing this to.) They have been UNHELPFUL and RUDE - the service has been awful and EXPENSIVE. I'm getting a much better deal in every way from Plusnet now my contract has run out - worst 18 months of my life. BT don't care a jot about their customers, BT are expensive, greedy and the internet was slow. I am still waiting (countless phone calls to horrible customer service and three months later) for the 'final bill' they keep promising me with a cheque for the money they owe me - If I don't get it this month I'll be speaking to TRADING STANDARDS. Really can't tell you enough what an awful company BT is - Avoid like the plague. TOTAL NIGHTMARE.