BT Service has "always" been rubbish. The whole BT Service model, is designed to make signing up simple and then everything else a waste of time. Weeks on the phone, shipped from one department to the other - from one country to the other. It is quite disgusting how they manage to consistently provide the worst service. Even paying a bill with the not so simple OneBillPlus seems impossible. Wasted another hour of my day, just trying to pay online. It is easier to leave a complaint here than to tell BT themselves.