I signed up to BT Infinity early last December. They transferred my phone line and then booked an appointment early in January to connect Infinity in the meantime they insisted on putting me on BT total broadband (their most expensive package!) They then cancelled my appointment and booked another on for a week later saying there was problems at the exchange. They also cancelled that appointment and re-booked another - that engineer didn't even bother to turn up! Finally infinity was installed at the end of January. Unfortunately, it was not installed correctly as it kept disconnecting. I than had another engineer come to fix it mid February who told me that the original engineer had wired it wrong. It took 2 1/2 months from the original order to get infinity !!! Since all this this I've had to call BT every month due to incorrect billing. Being charged for calls, even though i pay for anytime calls. Charging full price for infinity even though the first three months are half price. Charging for line rental even though i've paid a year in advance. And the offer of the sainsburys vouchers, i had to jump through hoops to get them. The final nail in the coffin is now i am arguing about the £99 charge they have sent me for the second engineer to come out. Yes, even though the original engineer messed up the wiring i am being charged for it!!! BT have got to be the WORST company i have ever dealt with. I honestly cant wait until my contract expires so i can go elsewhere. DO NOT sign to BT dreadful customer service.
PS. I'm only giving one star because i have to
To reply as a company, please log in to your business account.