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I changed my Mum's service from Virgin as their bills were escalating rapidly. The Broadband service over the last 6 months since the BT installation has been very intermittent and since then only one of my Mum's phone sockets work, so she has to run down stairs to answer the phone or carry a handset around with her from room to room when she is upstairs .Most evenings are spent using the BT diagnostic software, calling for technical support or just doing without the internet. After 3 phone calls this evening alone, I've had enough. They wanted to charge £99 to send out an engineer to fix their faulty service! Unbelievable!