BT reviewed by

6 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

why cant I score 0?

I really don't have the words to describe how truly awful this company is.
Due to their own incompetence, the telephone lines for my mail order business were down for 6 weeks early this year, and my broadband service was hit & miss for nearly 2 months. The knock-on effect has been catastrophic - my customers had gone elsewhere thinking I had already closed down, and the result was that I did actually have to close the business at the end of May, with 3 people losing their jobs.
This is BT doing what they do best - not giving a monkey's about their customers....and they are still sending me bills for the old telephone lines (documented as being cancelled in January), and have overcharged me for the new lines (which didn't work for 6 weeks)
As it is impossible to speak to anyone at BT who can solve these issues, or arrange the refunds, or who can bring back my business, all I can do is spread the word to everyone I know that BT should be avoided at all costs
2
Justin Justin and Gareth Greenlynch found this review useful
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